Destiny Lyde
Florence,SC
Summary
Seasoned Customer Service Representative with over 3 years of experience in call center operations and claims processing. Skilled in data entry, adept at handling customer inquiries and processing orders with efficiency. Seeking a Remote Customer Service Representative role to leverage expertise in customer support and problem-solving in a virtual environment.
Compassionate Patient Access Specialist known for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and appointment scheduling, ensuring smooth operations within healthcare settings. Excel in communication, problem-solving, and time management, contributing to enhanced patient satisfaction and streamlined access to care.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
McLeod Health Medical Center
Florence, South Carolina
06.2024 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Ensured all required forms were completed accurately prior to patient visit.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Resolved issues related to registration process including eligibility verification and authorization problems.
Front Line Cashier
Sam's Club
Florence, SC
08.2023 - 01.2024
- Provided exceptional customer service, ensuring a positive shopping experience and addressing customer concerns with prompt resolutions
- Processed transactions accurately and efficiently, maintaining a high level of professionalism at the point of sale
Claims Processor
Kelly Service
Florence, SC
02.2022 - 07.2022
- Processed insurance claims with meticulous attention to data integrity and adherence to regulatory guidelines
- Enhanced claims processing efficiency and accuracy through procedural improvements, contributing to operational excellence prior to organizational realignment
Customer Service Representative
Alorica
Remote Usa
04.2019 - 05.2021
- Addressed customer inquiries and resolved issues, maintaining satisfaction and fostering loyalty through dedicated service
- Handled a significant call volume, consistently demonstrating professionalism and courtesy in line with established service standards
Picker/Packer
Amazon.com
Lexington, SC
05.2020 - 10.2020
- Diligently executed order fulfillment, maintaining precise selection and packaging standards to uphold customer satisfaction
- Consistently demonstrated reliability and efficiency in operational processes until the completion of service tenure due to relocation
Cashier
JBS foods USA
Darlington, SC
01.2018 - 09.2018
- Managed point-of-sale transactions with precision, ensuring cash drawer accuracy and delivering high-quality customer service
Education
High school diploma -
Darlington High School
06.2018
Skills
- Microsoft Excel
- Packaging
- Warehouse Experience
- Toddler Care
- Infant Care
- Nannying
- Food Preparation
- Order Picking
- Cashiering
- Caregiving
- Shipping & Receiving
- Sales Experience
- Customer Service
- Human Resources
- Software Troubleshooting
- Troubleshooting
- Microsoft Windows
- Technical Support
- Sales
- Typing
- Mac OS
- Computer Networking
- IOS
- Conflict Management
- Cash Handling
- Restaurant Experience
- Customer Support
- Computer Skills
- Experience With Children
- Microsoft Office
- Front Desk
- Negotiation
- Communication Skills
- Serving
- Materials Handling
- Manufacturing
- Retail Sales
- Help Desk
- Assembly
- Lan
- Analysis Skills
- Food Service
- Co-payment collection
- Exceptional communication
- Insurance information collection
- Data entry proficiency
Timeline
Patient Access Specialist
McLeod Health Medical Center
06.2024 - Current
Front Line Cashier
Sam's Club
08.2023 - 01.2024
Claims Processor
Kelly Service
02.2022 - 07.2022
Picker/Packer
Amazon.com
05.2020 - 10.2020
Customer Service Representative
Alorica
04.2019 - 05.2021
Cashier
JBS foods USA
01.2018 - 09.2018
High school diploma -
Darlington High School