Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PATRISE MARSHALL

CHICAGO,IL

Summary

Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

TekSystems
03.2024 - 05.2024
  • Provided pre-operative and pre-appointment instructions, enhancing patient preparedness
  • Maintained patient confidentiality per HIPAA regulations
  • Managed patient scheduling, demographics updates, and pre-appointment instructions while ensuring HIPAA compliance, streamlining healthcare operations

Patient Service Representative

Amita Health
01.2020 - 07.2020
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.

Customer Service Representative

Vitas Healthcare
08.2019 - 01.2020
  • Answered inbound patient calls for equipment delivery and pick up, maintaining a high level of customer satisfaction

Education

Medical Assistant Certification -

Lincoln Technical University
Melrose Park, Illinois
06.2025

Tricoci University -

Tricoci University
Glendale Heights, IL
06.2024

Empire Beauty School -

Empire Beauty School
Lisle, IL
09.2009

High School -

Bolingbrook High School
Bolingbrook, IL
06.2006

Skills

  • Windows XP
  • Windows 7
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Epic
  • Cerner
  • VX
  • Bright Tree
  • Appachetta
  • Insurance Verification
  • Medical Scheduling
  • EMR Systems
  • Medical Coding
  • HIPAA Compliance
  • Patient Confidentiality
  • Appointment Setting
  • Patient Demographics
  • Customer Service
  • Medical terminology
  • Front desk operations
  • Appointment scheduling

Certification

  • Phlebotomy Training Specialist, Palos Heights, IL, 05/01/23
  • Medical Assistant Certification, Lincoln Technical University, Melrose Park, IL, 10/01/24, Present

Timeline

Patient Access Specialist

TekSystems
03.2024 - 05.2024

Patient Service Representative

Amita Health
01.2020 - 07.2020

Customer Service Representative

Vitas Healthcare
08.2019 - 01.2020

Medical Assistant Certification -

Lincoln Technical University

Tricoci University -

Tricoci University

Empire Beauty School -

Empire Beauty School

High School -

Bolingbrook High School

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PATRISE MARSHALL