Coreya Lynch
Halifax,NC
Summary
- Well-rounded professional backed by patient care and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
- Manage deadlines and meet quality standards with accuracy and consistent attention to detail.
- Able to make decisions based on facts and experience and implement course of action.
- Critical thinking skills necessary to interpret and apply information and resolve problems. Communication Platforms – Zoom, Skype, Google Meet, and MS Teams Microsoft Office Applications – Word, Excel, and PowerPoint | Type65 WPM Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Insurance Verification Medical Office Procedures Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Claim Processing CMS1500 CMS1450 (UB-04) eClinicalWorks Front Office Operations Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Authorized to work in the US for any employer
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Rural Health Group
09.2023 - Current
- Responsible for managing and processing patient accounts, ensuring accurate billing and payment processes
- Key duties typically include:
- Billing and Coding: Verify and prepare billing statements, ensuring compliance with insurance policies and regulations
- Insurance Verification: Confirm patient insurance coverage and eligibility prior to services rendered
- Account Management: Monitor and manage patient accounts, including follow-ups on outstanding balances and payment plans
- Customer Service: Address patient inquiries regarding billing, insurance, and account status, providing assistance and resolving issues
- Documentation: Maintain accurate records of patient interactions, payments, and adjustments in the database
- Collaboration: Work closely with healthcare providers, insurance companies, and other departments to ensure smooth account processing
- Compliance: Stay updated on healthcare regulations and billing practices to ensure compliance
- Skills required often include attention to detail, strong communication abilities, and proficiency in billing software or electronic health records (EHR) systems
Jewelry Consultant / Customer Service
KAY Jewelers-Roanoke Rapids, NC
Roanoke Rapids, NC
08.2022 - Current
- Train new hires, answer inbound telephone calls, and verify and confirm internal stock
- Greet customers, identify customer's needs, offer financing options, handle repairs and warranty, and meet sales goals
- Upsell products, operate cash register, scan items, accept payment, and maintain accurate cash holdings
Front Desk Receptionist/Administrative Assistant
Liberty Commons Rehabilitation-Weldon, NC
Weldon, NC
08.2020 - 08.2022
- Welcoming guests: Greeting visitors verbally or on the phone
- Responding to phone calls: Addressing phone inquiries, jotting down messages, and transferring calls to the right departments
- Organizing schedules: Managing schedules for the office and colleagues
- Organizing paperwork: Arranging important paperwork and ensuring they are orderly
- Supervising office supplies: Monitoring office supplies and ordering more when needed
- Updating records: Keeping records and files up to date
- Overseeing finances: Monitoring office spending and expenses
- Giving guidance: Offering suitable directions to visitors
Direct Support Professional
LIFE Inc-Roanoke Rapids, NC
Roanoke Rapids, NC
01.2021 - 04.2022
- Responsible for the care and wellbeing of the adult
- Set a positive example in conduct and maintained safety and cleanliness of the establishment
- Organized and prepared meals and assist with daily tasks
Education
Associate of Applied Science - Health Administration
Halifax Community College
Weldon, NC11.2024
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01.2024
High school diploma - High school diploma
Roanoke Valley Early College
Weldon, NC05.2020
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Insurance Verification
- Medical Office Procedures Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS) Workers Compensation
- Insurance Claim Processing
- CMS1500
- CMS1450 (UB-04)
- Front Office Operations
- Scheduling Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
- Medical terminology
- Medical coding
- EMR systems
- ICD-10
- HIPAA
- Sales
- Medical records
- Accounting
- Customer service
- Cash handling
- Accounts receivable
- Communication skills
- Medical billing
- Typing
- ICD-9
- Microsoft Excel
- Time management
- Front desk
- Bookkeeping
- Windows
- Marketing
- Office management
- Retail sales
- Social media marketing
- Social media management
- Facebook Advertising
- Google Ads
- Telemarketing
- Merchandising
- Upselling
- QuickBooks
- Data entry
- Accounting software
- Email Marketing
- Google Analytics
- Microsoft Excel (4 years)
Certification
- First Aid Certification
- Assessments
- Protecting patient privacy — Proficient August2022 Understanding privacy rules and regulations associated with patient records Full results: Proficient
- Sales skills — Proficient February2024 Influencing and negotiating with customers Full results: Proficient
- Call center customer service — Proficient November2021 Demonstrating customer service skills in a call center setting Full results: Proficient
- Customer service — Proficient April2021 Identifying and resolving common customer issues Full results: Proficient
- Work style: Reliability — Proficient August2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Technical support — Proficient June2022 Performing software, hardware, and network operations Full results: Proficient
- Medical receptionist skills — Proficient June2024 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Customer focus & orientation — Proficient November2021 Responding to customer situations with sensitivity Full results: Proficient
- Principles of accounting — Proficient January2024 Preparing financial records according to federal policies Full results: Proficient
- Bookkeeping — Proficient January2024 Calculating and determining the accuracy of financial data Full results: Proficient
Timeline
Patient Access Specialist
Rural Health Group
09.2023 - Current
Jewelry Consultant / Customer Service
KAY Jewelers-Roanoke Rapids, NC
08.2022 - Current
Direct Support Professional
LIFE Inc-Roanoke Rapids, NC
01.2021 - 04.2022
Front Desk Receptionist/Administrative Assistant
Liberty Commons Rehabilitation-Weldon, NC
08.2020 - 08.2022
Associate of Applied Science - Health Administration
Halifax Community College
Diploma - Medical Billing and Coding
Ultimate Medical Academy
High school diploma - High school diploma
Roanoke Valley Early College