Emma Spencer
Boise,ID
Summary
Compassionate Patient Access Specialist with expertise in EPIC charting and patient interaction. Hands-on experience in patient transport and care coordination, ensuring seamless communication and support. Skilled in managing appointments, collecting specimen samples, and measuring vital signs. Committed to delivering quality patient care while maintaining organized medical documentation.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Access Specialist
Saint Luke's
Boise, USA
05.2025 - Current
- Managed patient check-in processes to ensure smooth access to services.
- Checked patients in and provided assistance to enhance patient experience. I work with Utilized EPIC software to manage patient information and streamline administrative tasks.. Collected payments and scheduled appointments to ensure efficient workflow. I have 8 providers I chart prep for along with work the fax queue in between that and checking patients in. Worked in cardiology office, supporting patient access and administrative operations. I want to continue making my way up within health care.
- Verified insurance information and collected necessary documentation from patients.
- Coordinated with healthcare providers to schedule patient appointments efficiently.
Internal Transport
Saint Luke's Health System
Boise, USA
05.2025 - Current
- Assisted patients across multiple hospital departments to ensure timely transportation and care. Transported patients between rooms and appointment areas. Engaged with patients during hospital visits to provide comfort and support. Transported patients using beds and wheelchairs, facilitating safe transfers with hoyers and sliding boards.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Caregiver
Senior Helpers
Boise, USA
11.2024 - Current
- Assisted residents with daily living activities, ensured timely medication reminders, and addressed basic care needs to enhance overall well-being.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, following health care guidelines.
- Provided companionship and emotional support to enhance client well-being.
PRN
Grace Assisted Living
Twin Falls, USA
- Current
- I worked in the dish room Cleaned and sanitized dishes in a busy kitchen environment. although i didn't get enough hours. Served residents breakfast, lunch, and dinner, ensuring timely and nutritious meal delivery.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Caregiver
ICARE Supported Living, Inc.
Nampa, USA
08.2024 - 09.2024
- Provided compassionate care for individuals with disabilities in their homes, ensuring comfort and well-being. I work in their homes and make sure they are well taken care of. Prepared meals, assisted with errands and chores, and offered companionship to enhance daily living. Administered medications three times daily. Supported patients with mental disabilities, including autism and schizophrenia, fostering a safe and nurturing environment.
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
Caregiver
Cornerstone Senior Living, LLC
Boise, USA
12.2023 - 07.2024
- Cared for residents and provided medication management in a Memory Care facility. Assisted residents with daily morning hygiene to promote comfort and dignity. I administered medications throughout the day as prescribed. Supported residents with evening hygiene routines to ensure their well-being and readiness for rest.
- Engaged with clients by offering companionship and emotional support during daily interactions.
- Provided support to clients in performing daily living activities, including bathing and dressing.
- Administered medications according to prescribed schedules and guidelines.
Wal-Mart Associate
Walmart
Boise, USA
08.2023 - 12.2023
- Assisted customers with product inquiries and provided excellent service.
- Adapted to various roles across multiple environments. Learned and prioritized customer needs to enhance satisfaction. Provided assistance and support to improve customer experience.
- Managed inventory levels and organized stock for efficient access.
- Collaborated with team members to maintain a clean and safe environment.
Activities Director
Serenity Transitional Care
Twin Falls, USA
12.2022 - 03.2023
- Developed and implemented new programs based on resident interests and feedback.
- Organized recreational activities for residents to enhance engagement and well-being.
- Coordinated staff schedules to ensure adequate coverage for all activity programs.
- Led activities for residents at Serenity Transitional Care, assisting with mobility and hydration to enhance their well-being. Completed food safety training to ensure compliance with health regulations. Gained extensive experience working in two healthcare facilities, developing an understanding of patient care and support. I started my CNA however didn't quite finish it yet. Acquired strong knowledge of medical terminology and healthcare practices, enhancing communication with team and residents.
Youth Referee
Twin Falls Parks and Recreation
Twin Falls, USA
01.2019 - 12.2022
- Officiated youth sports games, ensuring fair play and adherence to rules.
- Communicated game regulations to players, coaches, and parents to ensure understanding and compliance.
- Managed game schedules, coordinating with teams and facility staff to ensure timely and organized events.
- Supervised youth sports activities, fostering a safe and engaging environment for participants.
Manager
Magic Valley Speedway
Twin Falls, USA
04.2020 - 10.2022
- Managed daily operations to ensure smooth event execution.
- Oversaw staff assignments and maintained team communication.
- Coordinated race schedules and participant registrations effectively.
- Worked every Saturday at concession stand, ensuring smooth operations for busy weekends. I worked so hard for a couple of years that i became a front concession stand manager! It was bought by someone else this year, so i'm not sure that i'll be going back. I served food, i cooked here and there, i also ran the till! It was a great opportunity to work with different people from all around the world!
Ross Associate
Ross Dress For Less
Twin Falls, USA
01.2021 - 03.2021
- Assisted customers with product selection and inquiries.
- Conducted inventory assessments to maintain stock accuracy Organized fitting rooms to enhance customer shopping experience and also Assisted customers with inquiries to provide timely support Handled phone inquiries in fitting rooms
- Maintained store organization and cleanliness standards.
- Operated cash register and processed transactions efficiently.
Education
High school diploma -
Idaho Virtual Academy
Meridian, ID05-2023
Skills
- Patient access coordination
- Patient scheduling systems
- Medical receptionist
- Patient registration
- Patient interaction
- Patient relations
- Care coordination
- Healthcare customer service
- Healthcare software
- EHR management
- EPIC charting
- Medical billing
- Billing processes
- Insurance collection
- Co-payment processing
- Fee collection
- Attention to detail
- Eligibility verification
- Patient education
- Patient transport assistance
- Caregiving
- Memory care
- Dementia care
- Geriatrics
- Pediatric patient care
- Autism Experience
- Adolescent patient interaction
- First aid
- Basic life support
- Vital signs
- Healthcare equipment handling
- HIPAA compliance
- Residents' rights
- Patient environment maintenance Experience
- Office management
- Administrative support
- Document filing
- Data entry
- Data entry proficiency
- Recordkeeping
- Quality assurance compliance
- Office experience
- Time management
- Task prioritization
- Communication skills
- Organizational abilities
- Attention to detail
- Teamwork
- Relationship management
- Follow-up communication
- Issue escalation
- Call center
- Customer support
- Customer service
- Live chat
- Retail sales
- Front desk management
- Appointment management
- Kitchen operations
- Dietary support services
- Food handling
- Serving
- Cooking
- Inventory Control
- Dispatching
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
- Google Workspace
- Productivity software
- Typing
- Proofreading
- Computer skills
- Accounting systems
- Healthcare operations
- Professional ethics
- Policy understanding
- Task prioritization
- EPIC charting
- Teamwork
- Care management
- Specialist referrals
- Fee collection
- Data collection
- Insurance collection
- Professional ethics
- Billing processes
- Co-payment processing
- HIPAA compliance
- Data entry proficiency
- Quality assurance compliance
- Eligibility verification
- Front desk management
- Task prioritization
- Patient registration
- Patient scheduling
- Follow-up communication
- Recordkeeping
- Relationship management
- Referral coordination
- Strong empathy
- Medical billing
- Identity verification
- Policy understanding
- Electronic health records
- Appointment reminders
- Payment processing
Certification
- Driver's License, 01/01/21
- Food Handler Certification
- Certified Medication Technician
- First Aid Certification
- Home Care Aide Certification
- CPR Certification
Languages
English
Accomplishments
- Honors English Graduate with 1,200-dollar scholarship
Timeline
Patient Access Specialist
Saint Luke's
05.2025 - Current
Internal Transport
Saint Luke's Health System
05.2025 - Current
Caregiver
Senior Helpers
11.2024 - Current
Caregiver
ICARE Supported Living, Inc.
08.2024 - 09.2024
Caregiver
Cornerstone Senior Living, LLC
12.2023 - 07.2024
Wal-Mart Associate
Walmart
08.2023 - 12.2023
Activities Director
Serenity Transitional Care
12.2022 - 03.2023
Ross Associate
Ross Dress For Less
01.2021 - 03.2021
Manager
Magic Valley Speedway
04.2020 - 10.2022
Youth Referee
Twin Falls Parks and Recreation
01.2019 - 12.2022
PRN
Grace Assisted Living
- Current
High school diploma -
Idaho Virtual Academy