Yoana Yanee Viera
Children’s National Hospital
San Antonio,TX
8
years of professional experience
Detail-oriented healthcare administrative professional with 10+ years of experience supporting patient access, insurance verification, pre-registration, scheduling, healthcare operations, and administrative workflows across remote and high-volume healthcare environments. Skilled in insurance eligibility, prior authorizations, referrals, demographic updates, patient registration, and operational coordination while maintaining strong accuracy and customer service standards. Bilingual in English and Spanish.
Work History
Patient Access Specialist
2 Years 9 Months- Verify insurance eligibility, referrals, and prior authorizations for 70+ daily patient appointments while maintaining 98%+ documentation accuracy
- Collected payments for patient appointments, ensuring accuracy in billing and insurance processing to support financial integrity.
- Managed insurance billing and verification processes, facilitating seamless patient care and efficient financial transactions.
- Manage patient portal requests, scheduling inquiries, and operational communications while meeting productivity and patient service goals
- Rescheduled appointments, coordinating with patients and clinical teams to optimize scheduling efficiency.
- Collected payments for patient appointments, ensuring accurate billing and insurance processing.
- Addressed billing inquiries and supported insurance-related questions, enhancing patient satisfaction through clear communication.
- Rescheduled appointments as needed, coordinating with patients and clinical teams to optimize scheduling efficiency.
- Addressed billing inquiries and provided support for insurance-related questions to improve patient satisfaction.
- Gap reason: Medical leave
Ambulatory Services Operations Supervisor
3 Months- Supervised registration workflows, operational processes, and administrative support activities across high-volume healthcare operations
- Facilitated recruiting, onboarding, training, and performance support for operational staff to ensure effective team integration.
- Tracked workflow productivity, registration accuracy, and operational KPIs to enhance service quality and operational effectiveness.
- Executed workflow improvements to enhance team coordination and positively impact patient experience outcomes.
Patient Access Coordinator
2 Years 5 Months- Verified insurance eligibility, referrals, and authorizations to facilitate efficient patient scheduling and registration workflows
- Managed patient account information, including billing and payment records, maintaining accuracy and confidentiality.
- Coordinated appointment rescheduling to enhance patient experience and optimize provider schedules
- Managed patient records, demographic updates, payment processing, and follow-up activities while maintaining documentation accuracy
- Coordinated appointment rescheduling to accommodate patient needs and provider schedules.
- Responded to patient communications and scheduling requests to improve operational efficiency and support patient satisfaction
- Coordinated administrative workflows and patient support activities to improve scheduling accuracy and service delivery.
Patient Care Coordinator
1 Year- Managed patient scheduling and front desk workflows to streamline operations in high-volume healthcare environment
- Coordinated insurance verification and patient records with meticulous attention to detail, ensuring smooth payment processing
- Managed patient scheduling, inbound communications, and front desk workflows across high-volume healthcare operations
- Resolved patient concerns and scheduling issues, achieving high levels of customer satisfaction.
Education
Bachelor of Science - Human Resource Management
Associate of Science - Business Administration
Skills
Patient Access
Insurance Eligibility Verification
Pre-Registration
Patient Scheduling
Referrals & Prior Authorizations
Registration & Demographic Updates
Insurance Verification
EMR/EHR Systems: Power Chart
Cerner
Medical Records Management
Documentation Management
Healthcare Operations
Administrative Support
Remote Administrative Support
Customer Service
Patient Communication
Appointment Coordination
Scheduling Coordination
Workflow Coordination
Records Management
Data Entry
Microsoft Office Suite
Recruiting Support
Onboarding Assistance
Employee Relations Support
Bilingual English & Spanish
Patient Communication
Appointment Coordination
Timeline
Patient Access Specialist
Children’s National Hospital
10.2023 - CurrentRead More
Ambulatory Services Operations Supervisor
Children’s National Hospital
12.2021 - 03.2022Read More
Patient Access Coordinator
Children’s National Hospital
07.2019 - 12.2021Read More
Patient Care Coordinator
MyEyeDr.
06.2018 - 06.2019Read More
Southern New Hampshire University
Associate of Science from Business Administration
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Southern New Hampshire University
Bachelor of Science from Human Resource Management
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