Kenya Battle
2003 Red Lion RD,Florida
Summary
Dedicated and detail-oriented respiratory therapy student with six years of experience as a medical receptionist in the healthcare industry. Seeking to leverage exceptional communication, organizational, and patient care skills in a clinical setting while advancing expertise in respiratory care. Committed to providing high-quality support to healthcare teams and enhancing patient outcomes through compassionate and professional care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS REPRESENTATIVE
MD Now Urgent
Jacksonville, FL
08.2024 - Current
- Checks in patients in a timely manner. Ensures all Web Check-in procedures are followed.
- Answers phone calls to the clinic and provides information or refers questions to others as needed.
- Verifies insurance timely and accurately.
- Ensures the occupational client’s preference card is followed and occupational procedures.
- Review all patient paperwork to ensure completeness and ensure collection of necessary insurance / demographic information.
- Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.
RESPIRATORY THERAPIST ASSISTANT
Mayo Clinic
Jacksonville, FL
01.2025 - 04.2025
- Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
- Collaborated with interdisciplinary healthcare teams to develop individualized patient care plans for optimal results.
- Enhanced patient satisfaction by addressing concerns and answering questions related to respiratory therapy plans and procedures.
- Assisted in the diagnosis, treatment, and management of patients with respiratory issues for enhanced quality of life.
MEDICAL SCHEDULER/LEAD RECEPTIONIST
PeachTree Immediate Care
Carrolton, GA
08.2022 - 11.2023
- Answered telephone calls to offer office information and answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Increased office productivity by keeping detailed patient records and organized workflows.
- Completed administrative patient tasks with case histories, insurance information, and maintained forms.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Implemented and maintaining patient communication systems to ensure timely and accurate information flow between patients and medical staff.
- Assisting with maintaining and updating office procedures and protocols to ensure a smooth and orderly process.
- Managed and trained the receptionist team to ensure seamless operations and exceptional customer service.
- Collaborating with medical staff to ensure accurate and up-to-date patient information.
MEDICAL SCHEDULER/RECEPTIONIST
OPI Outpatient Imaging
Atlanta, GA
06.2022 - 08.2022
- Schedules/confirms appointments and enters appointment dates and times into EMR.
- Scheduling application.
- Explains exams/procedures, preparation instructions, and location directions to patients and provide office staff.
- Contacts referring provider offices to obtain exam orders if necessary.
- Answers telephone and other responds to inquiry or directs caller to appropriate personnel.
- Contacts patients and compose call during all calls, escalating to leads when warranted.
LEAD MEDICAL RECEPTIONIST
Stress Care of New Jersey LLC
Matawan, NJ
06.2021 - 05.2022
- Greet clients, answer phones, schedule and reschedule appointments, and register new patients.
- Collect insurance, enter patient registration into the system, and ensure copays are collected.
- Work with other medical staff to ensure a smooth process for all patients.
PATIENT ACCESS REPRESENTATIVE
Trinitas Regional Medical Center
Elizabeth, NJ
05.2021 - 06.2021
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographics, and health history to keep information current.
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into a computer database to establish patients’ medical records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy standards to protect patient privacy.
- Received patient deductibles and copay amounts and discussed options to satisfy the remainder of patient financial obligations.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in the development and betterment of patient management and workflow processes.
- Observed patients and tracked progress and medications while administering Physical Therapy Routines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
MEDICAL RECEPTIONIST/PATIENT COORDINATOR
Healing Joints Physical Therapy
Parsippany, NJ
10.2018 - 02.2019
- Schedule procedures, in-office injections, patient testing, radiology imaging, and other ancillary tests as directed by the physician or clinic manager.
- Obtain certifications and authorizations for procedures, in-office injections, patient testing, and radiology imaging (MRI, CT Scans, etc.).
- Facilitate communication between physician and hospital departments, department management, and patients.
- Provide office support when needed.
- Check-out patients following an appointment with the physician.
- Scan and file medical information into individual patient accounts in EMR.
- Coordinate patient inquiries with physicians and practice staff.
- Schedule new patient and follow-up patient appointments.
- Answer incoming phone calls and take messages.
- Provide routine information to callers professionally and efficiently.
- Perform other duties as assigned.
Education
Associate of Applied Science in Respiratory Therapy -
Concorde Career Institute
Jacksonville, FL09-2025
Medical Coding and Billing CCS - undefined
Lincoln Technical Institute
Paramus, NJ07.2018
AAS Marketing Management -
Union County College
Cranford, NJ05.2016
Skills
- Medical Office Administration
- Records Management
- Administrative Patient Intakes
- Coordinating Referrals
- Insurance Billing
- Patient Scheduling
- Patient Access
- Patient Coordination
- Patient Management
- Appointment Scheduling
- Patient Privacy
Certification
- Basic Life Support: American Heart Association
- Basic Life Support: American Red Cross
Timeline
RESPIRATORY THERAPIST ASSISTANT
Mayo Clinic
01.2025 - 04.2025
PATIENT ACCESS REPRESENTATIVE
MD Now Urgent
08.2024 - Current
MEDICAL SCHEDULER/LEAD RECEPTIONIST
PeachTree Immediate Care
08.2022 - 11.2023
MEDICAL SCHEDULER/RECEPTIONIST
OPI Outpatient Imaging
06.2022 - 08.2022
LEAD MEDICAL RECEPTIONIST
Stress Care of New Jersey LLC
06.2021 - 05.2022
PATIENT ACCESS REPRESENTATIVE
Trinitas Regional Medical Center
05.2021 - 06.2021
MEDICAL RECEPTIONIST/PATIENT COORDINATOR
Healing Joints Physical Therapy
10.2018 - 02.2019
Medical Coding and Billing CCS - undefined
Lincoln Technical Institute
Associate of Applied Science in Respiratory Therapy -
Concorde Career Institute
AAS Marketing Management -
Union County College