Jamesh Young
Clemmons,NC
Summary
Patient Access Specialist with over eight years of progressive experience in healthcare administration, insurance operations, customer service, and financial services. Recognized for taking initiative, resolving complex scheduling and insurance challenges, and delivering exceptional patient experiences in fast-paced clinical environments. Trusted to coordinate referrals, optimize provider schedules, and collaborate with multidisciplinary healthcare teams to improve operational efficiency. Known for professionalism, accountability, adaptability, and a strong work ethic. President's List student pursuing an Associate of Applied Science in Information Technology with a commitment to continuous learning and operational excellence.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Novant Health
Winston-Salem, North Carolina
08.2024 - Current
- Coordinate complex patient scheduling, registration, referrals, insurance verification, cancellations, and waitlist management to ensure timely access to outpatient rehabilitation services.
- Optimize provider schedules by proactively filling appointment openings, managing referral queues, and identifying scheduling opportunities that improve clinic efficiency and patient access.
- Serve as a trusted liaison between patients, therapists, physicians, referral coordinators, and clinical staff to facilitate seamless communication and continuity of care.
- Resolve complex scheduling conflicts, insurance discrepancies, referral issues, and patient concerns by exercising sound judgment, professionalism, and critical thinking.
- Verify insurance eligibility, benefits, referral requirements, and authorization information to reduce scheduling delays and support accurate patient registration.
- Maintain accurate patient demographics, medical documentation, referral information, and appointment records within the EPIC electronic medical record system while ensuring HIPAA compliance.
- Collaborate across multiple departments to support efficient clinic operations, improve workflow, and enhance the overall patient experience.
- Demonstrate leadership through initiative, accountability, adaptability, and a solutions-focused mindset while supporting daily front-office operations in a fast-paced healthcare environment.
- Recognized for professionalism, reliability, strong communication, and the ability to manage multiple priorities while maintaining exceptional patient service.
Customer Care Advocate
Aflac
Remote, NC
09.2021 - 08.2024
- Delivered exceptional customer support by assisting policyholders with disability, leave, benefits, and claims-related inquiries while ensuring a positive customer experience.
- Interpreted complex insurance policies, claim statuses, eligibility requirements, and payment information to help customers make informed decisions.
- Managed sensitive customer situations with empathy, professionalism, and effective conflict resolution while maintaining compliance with company policies and regulatory requirements.
- Utilized Salesforce, Avaya, and multiple internal systems to accurately document customer interactions, research issues, and maintain detailed case records.
- Collaborated with internal departments to resolve complex claims issues and improve overall customer satisfaction.
- Built trust with customers by providing clear communication, timely follow-up, and dependable service during challenging life events.
- Consistently demonstrated accountability, adaptability, and strong problem-solving skills while maintaining productivity in a high-volume remote environment.
Bank Teller
WSFCU
Winston-Salem, North Carolina
01.2017 - 09.2021
- Processed a wide range of financial transactions with accuracy while ensuring compliance with banking regulations, security procedures, and internal policies.
- Built strong customer relationships by delivering personalized financial guidance and identifying banking solutions that met individual customer needs.
- Educated customers on checking, savings, loans, certificates of deposit, online banking, and additional financial products to improve customer engagement.
- Protected customer accounts by identifying potential fraud, verifying customer identities, and following established risk management procedures.
- Balanced cash drawers, maintained transaction accuracy, and consistently met daily operational and financial accountability standards.
- Collaborated with branch leadership and team members to maintain efficient branch operations and deliver exceptional customer service.
- Earned a reputation for professionalism, attention to detail, dependability, and providing a positive customer experience.
Education
Associate of Applied Science - Information Technology: Programming & Software Dev
Forsyth Technical Community College
Winston Salem06-2026
Skills
- Patient Access Operations
- Appointment Scheduling & Registration
- Insurance Verification & Eligibility
- Referral & Authorization Coordination
- EPIC Electronic Medical Records (EMR)
- HIPAA Compliance
- Patient Relations
- Provider & Therapist Collaboration
- Front Office Administration
- Healthcare Operations
- Workflow Coordination
- Multi-Line Phone Systems
- Customer Service Excellence
- Conflict Resolution
- Medical Documentation
- Data Entry & Record Accuracy
- Problem Solving
- Process Improvement
- Time Management
- Leadership & Team Collaboration
- Waitlist Management
- Referral Queue Management
- Insurance Authorization Support
- Schedule Optimization
- Patient Outreach
- Cross-Functional Collaboration
- Clinical Team Coordination
- Administrative Support
- Operational Efficiency
Timeline
Patient Access Specialist
Novant Health
08.2024 - Current
Customer Care Advocate
Aflac
09.2021 - 08.2024
Bank Teller
WSFCU
01.2017 - 09.2021
Associate of Applied Science - Information Technology: Programming & Software Dev
Forsyth Technical Community College