Emari Willie
Summary
Patient Access professional with 7+ years of experience supporting high-volume hospital operations, specializing in patient registration, insurance verification, admissions, and front-end revenue cycle functions. Highly skilled in Epic EMR workflows, patient financial clearance, and registration accuracy while supporting compliance with hospital policies and regulatory standards. Recognized for providing peer coaching, onboarding support, and workflow guidance to new staff, helping improve operational efficiency and patient service outcomes. Demonstrated ability to collaborate with multidisciplinary teams, resolve patient access issues, and support leadership initiatives that enhance patient satisfaction, data integrity, and departmental performance. Currently pursuing a bachelor's degree in healthcare administration with a strong interest in staff development and training leadership.
Overview
13
13
years of professional experience
Work History
Patient Access Coordinator
Northwell Health – Long Island Jewish Medical Center
New Hyde Park, NY
08.2019 - Current
- Perform advanced patient access functions including patient registration, admissions processing, insurance verification, and financial clearance.
- Top-performing collector within the Exit/Checkout team, consistently achieving the highest patient financial collections through accurate cost estimates and effective patient financial counseling.
- Prepare and review patient cost estimates while overseeing registration and checkout documentation completed by peers, ensuring accuracy, compliance, and proper financial clearance prior to patient discharge.
- Conduct quality assurance reviews of registrar documentation to ensure accuracy and compliance with hospital policies and Epic documentation standards.
- Provide peer guidance and re-education to staff on registration procedures, workflows, and best practices to improve operational accuracy.
- Consistently recognized as a top performer in patient copayment collections, contributing to improved front-end revenue cycle performance.
- Maintain comprehensive knowledge of hospital operations including Labor & Delivery, outpatient services, and inpatient admissions workflows.
- Coordinate patient scheduling for specialized procedures including C-sections and labor inductions, ensuring correct documentation and patient preparation.
- Serves as a resource for staff by assisting with workflow questions, operational issues, and patient service concerns.
Patient Access Representative
St. Joseph Hospital
Bethpage, NY
03.2023 - 12.2025
- Support onboarding and training of newly hired Patient Access staff, providing guidance on workflows, Epic system navigation, and hospital registration protocols.
- Ensure accuracy of patient demographic and insurance information during registration and admissions processes, maintaining compliance with organizational policies and regulatory requirements.
- Verify patient insurance coverage, benefits eligibility, and payer information to ensure accurate billing and revenue cycle processing.
- Collect patient copayments and financial obligations while ensuring proper documentation and financial accountability.
- Collaborate with discharge planners, insurance providers, physicians, and pharmacy teams to coordinate patient care transitions and resolve access-related issues.
- Monitor supply inventory for patient access operations, tracking materials and placing orders to maintain operational readiness.
- Support secure patient identification procedures and help keep safeguards against fraudulent activity.
Patient Care Associate
Northwell Health – Long Island Jewish Medical Center
New Hyde Park, NY
01.2013 - 07.2019
- Supported nursing and clinical teams by performing patient care assistance and clerical tasks to keep efficient patient flow.
- Documented patient observations and communicated relevant information to nurses and clinical staff to support continuity of care.
- Assisted with transporting patients to procedures and diagnostic departments, ensuring patient safety and timely care coordination.
- Conducted regular patient rounds and kept room readiness, cleanliness, and safety standards.
- Ensured compliance with hospital protocols while supporting patient comfort and overall patient experience.
Education
Bachelor of Healthcare Administration (BHA) - undefined
CUNY York College
Jamaica, NY06-2027
Nursing Assistant Career Certification - undefined
Franklin Institute
Skills
- Patient Access Operations
- Patient Registration & Admissions
- Insurance Verification
- Epic EMR Documentation
- Patient Financial Clearance
- Revenue Cycle Front-End Operations
- Quality Assurance & Compliance
- Staff Training & Onboarding Support
- Workflow Improvement
- Patient Experience & Service Recovery
- Healthcare Documentation Standards
- Cross-Functional Collaboration
- Conflict Resolution
- Microsoft Word, Excel, PowerPoint
- Data Accuracy & Compliance Monitoring
- Languages: English (Fluent), Spanish (Intermediate)
Timeline
Patient Access Representative
St. Joseph Hospital
03.2023 - 12.2025
Patient Access Coordinator
Northwell Health – Long Island Jewish Medical Center
08.2019 - Current
Patient Care Associate
Northwell Health – Long Island Jewish Medical Center
01.2013 - 07.2019
Bachelor of Healthcare Administration (BHA) - undefined
CUNY York College
Nursing Assistant Career Certification - undefined
Franklin Institute