Cindy Floyd
University Medical Center, UMC Hospital
North Las Vegas,NV
18
years of professional experience
Patient Access Leader with 13 plus years of progressive healthcare experience supporting high-volume hospital operations, revenue cycle management, patient registration, insurance verification, staff development ,workflow coordination, and operational excellence. Recognized as a trusted resource for leadership, responsible for training employees, coordinating workflow, resolving escalated patient access issues, conducting quality audits, and improving operational efficiency. Proven ability to lead cross-functional teams while delivering exceptional patient experiences and protecting revenue integrity.
Work History
Patient Access Specialist
2 Years 8 Months- Serve as a key operational resource supporting Patient Access and Scheduling Authorization teams.
- Selected as a trusted operational resource supporting leadership and approximately 67 Patient Access employees across multiple departments.
- Coordinate daily workflow, staffing support, and operational coverage to maintain efficient department operations.
- Lead onboarding and training for new employees while providing ongoing coaching and performance support.
- Conduct quality audits to ensure compliance with regulatory standards and revenue cycle accuracy.
- Serve as the primary escalation point for complex registration, insurance verification, worker's compensation, and authorization issues.
- Collaborate with physicians, nursing, case management, patient accounting, and hospital leadership to improve patient flow and operational efficiency.
- Teach departmental training classes and serves as a subject matter expert for Patient Access Operations.
- Recognized by leadership as the department's go-to resource for resolving high-level operational challenges.
Patient Access Representative
10 Years 1 Month- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Patient Access Specialist
5 Years 7 Months- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Educated patients on importance of preventive health care and insurance coverage.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Experience in Cerner Computer System
Front Desk Receptionist
3 Years 7 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Associate of Science - Medical Billing And Coding
High School Diploma
Skills
Leadership
Employee Training & Development
Performance Improvement
Patient Access Operations
Revenue Cycle Operations
Patient Registration
Insurance Verification
Financial Counseling
Revenue Integrity
HIPAA Compliance
Epic EMR
Cerner EMR
Quality Auditing
Cross-Functional Collaboration
Problem Solving
Conflict Resolution
Timeline
Patient Access Specialist
University Medical Center, UMC Hospital
12.2023 - CurrentRead More
Patient Access Specialist
St. Rose Dignity Health Hospital Sahara & Craig Campus
11.2016 - 06.2022Read More
Patient Access Representative
University Medical Center, UMC Hospital
11.2013 - 12.2023Read More
Front Desk Receptionist
Community Family Doctors
06.2008 - 01.2012Read More
High Tech Institute
Associate of Science from Medical Billing And Coding
Read More
Cimarron Memorial High School
High School Diploma
Read More