Olivia Koala
DES MOINES
Summary
Results-driven professional with experience in patient access and retail sales. Skilled in effective communication, problem-solving, and team collaboration. Committed to delivering exceptional service and achieving team goals.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Yalgado Hospital
Ouagadougou
02.2025 - 11.2025
- Managed patient check-in processes to ensure smooth admissions.
- Scheduled appointments using electronic health record systems.
- Provided excellent customer service to patients and families.
- Assisted patients with navigation of healthcare services and resources.
- Processed patient registration forms accurately and efficiently.
Retail Sales Associate
Orange Burkina Telecom
Ouagadougou
03.2024 - 01.2025
- Assisted customers in selecting telecommunications products and services.
- Processed customer transactions accurately using point-of-sale system.
- Maintained organized displays of mobile devices and accessories.
- Provided product information and answered customer inquiries effectively.
Hair Braider
Ouagadougou
Ouagoudougou
10.2023 - 02.2024
- Created intricate braids for diverse client styles and preferences.
- Assisted in selecting hair products suitable for various hair types.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on hair care techniques and maintenance routines.
- Provided excellent customer service by engaging with clients during appointments.
Cashier
Marina Marketplace
Ouagadougou
06.2021 - 06.2022
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided support for returns.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Collaborated with team members to maintain a clean and organized workspace.
Education
Associate of Science - Accounting
Des Moines Area Community College
Des Moines, IA05-2028
GED -
American School of Leadership
Orlando, FL07-2024
Skills
- Retail sales
- Customer service
- Data entry
- Microsoft Excel
- Appointment scheduling
- Effective communication
- Team collaboration
- Problem solving
- Friendly, positive attitude
- Quality assurance
- Leadership
- Patient scheduling expertise
- Inventory reviews
Languages
English
Professional
French
Professional
Timeline
Patient Access Specialist
Yalgado Hospital
02.2025 - 11.2025
Retail Sales Associate
Orange Burkina Telecom
03.2024 - 01.2025
Hair Braider
Ouagadougou
10.2023 - 02.2024
Cashier
Marina Marketplace
06.2021 - 06.2022
Associate of Science - Accounting
Des Moines Area Community College
GED -
American School of Leadership