Ashley Ramsey
Chillicothe,OH
Summary
Driven, dependable, hardworking individual seeking to combine professional skills and medical education to secure employment with an innovative organization. Results-oriented professional with extensive experience in healthcare administration and customer service. Proven track record in leading teams to ensure compliance and maintain exceptional standards and data accuracy. Committed to applying these skills to advance operations within an innovative healthcare organization.
Overview
11
11
years of professional experience
3
3
Certificates
Work History
Patient Access Specialist
Ensemble Health Partners
Chillicothe, OH
09.2023 - Current
- Educate patients about financial policies and procedures at the facility; explained benefits of various payment options available.
- Resolve issues related to the registration process, including eligibility verification and authorization problems.
- Respond promptly to customer inquiries regarding account balances, billing statements, and payment history.
- Assist with scheduling appointments, pre-registration activities, verifying demographics, and insurance information.
- Maintain accurate records of patient registration information in the electronic health record system.
- Verify patient insurance coverage, collected copays and other payments, and processed credit card transactions.
Interim Executive Housekeeper
Fairfield Inn & Suites
Chillicothe, OH
01.2023 - 09.2023
- Supervised and coordinated the activities of housekeeping staff.
- Managed inventory effectively, ensuring smooth operations.
- Boosted team productivity through strategic mentorship and targeted skill development.
- Elevated guest satisfaction by leading rigorous room quality checks.
- Trained new employees on proper cleaning techniques and procedures.
- Responded promptly to any emergency situations that may arise during shift hours.
Account Manager
Discover
Remote
03.2020 - 06.2022
- Supervised customer credit card portfolios, increasing retention.
- Optimized billing support, strengthening customer trust.
- Delivered top-notch service to account holders, improving customer experience.
- Streamlined payment processes, reducing errors, and enhancing user convenience.
- Provided training and guidance to new Account Managers.
Technical Support Representative
Apple
Remote
02.2017 - 01.2019
- Assisted in troubleshooting technical issues, managing 3 chats at once.
- Boosted customer satisfaction through effective resolution.
- Addressed challenging technical issues, fostering client trust.
- Monitored customer feedback to ensure high levels of satisfaction.
Assembly Specialist
Kenworth
Chillicothe, OH
04.2013 - 10.2016
- Assembled Kenworth trucks with meticulous precision, ensuring high-quality output.
- Used varied tools effectively, contributing to productivity goals.
- Solved assembly issues with team, enhancing process efficiency.
- Improved assembly process, driving productivity.
- Ensured a safe work environment, reducing incidents.
Education
Diploma - Medical Billing & Coding
Ultimate Medical Academy
true08.2024
Some College - Pre-medicine
Ohio University-Main Campus, Chillicothe Campus
Chillicothe, OH03-2008
Skills
- Healthcare and Office Administration
- Regulatory Compliance
- Team Leadership
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Communication
- Data Accuracy
- EPIC Systems
- Customer Service
- Quality Assurance
- Patient Access Operations
- Organizational Skills
- Adaptability
- Front Desk Operations
- Insurance Billing
- Confidentiality
- Data Entry
- Electronic Medical Record (EMR)
- Emotional Intelligence
- Patient Scheduling
- Point of Service Collections
- Revenue Cycle Management
- Supervisor Skills
- Written Communication
- Microsoft Office and Outlook proficiency
- Computer Proficiency
- Employee training and hiring
- Meeting facilitation
- Accurate records and reports
- Medicaid and Medicare Knowledge
Certification
- CRCR (Certified Revenue Cycle Representative), HFMA, 10/2023
- CSAF (Certified Specialist Accounting and Finance), HFMA, 06/2024
- CSPR (Certified Specialist Payment & Reimbursement), HFMA, 07/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Specialist
Ensemble Health Partners
09.2023 - Current
Interim Executive Housekeeper
Fairfield Inn & Suites
01.2023 - 09.2023
Account Manager
Discover
03.2020 - 06.2022
Technical Support Representative
Apple
02.2017 - 01.2019
Assembly Specialist
Kenworth
04.2013 - 10.2016
Diploma - Medical Billing & Coding
Ultimate Medical Academy
Some College - Pre-medicine
Ohio University-Main Campus, Chillicothe Campus