Stacy Gerhart, CBCS, CRCR
Certified Billing and Coding Specialist
Georgetown,DE
Summary
Experienced healthcare professional with a robust background in patient registration, insurance verification, coding, billing, collections, and managing patient inquiries. I utilize effective communication skills to ensure smooth interactions with patients and compliance with healthcare protocols. I have a proven track record of enhancing patient satisfaction through efficient and compassionate service. I am known for fostering a collaborative environment and achieving consistent results. My expertise includes patient registration, insurance verification, and problem-solving, all approached with reliability and adaptability.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Patient Access Specialist
Ensemble
09.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contacted insurance companies for patient medical billing operations.
- Prepared patient identification band and completed admissions papers.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Management Analyst II
Delaware Veterans Home
08.2023 - 06.2024
- Proficient in the use of Word, Excel, Access, PowerPoint, and Visio, as well as internal systems such as Oracle PeopleSoft/eStar/Phyrst, Resident Fund Management System (RFMS), Point Click Care (PCC), Relias, maintenance, eMarketplace & EVS Service Portal
- Serve as a Staff end user for the following financial platforms: Centers for Medicare & Medicaid Services (CMS-Pecos), Echo Payments, Inovalon/Ability, Optum Financial, and JP Morgan/Chase
- Handled payments and disbursements for 70+ Veterans.
- Recorded, interpreted and communicated financial data and plans using Resident Fund Management System (RFMS) and Relias.
- Prepared accurate and timely financial statements for both internal review and external audits, maintaining a strong reputation for fiscal responsibility.
- Created and maintained precise and accurate models, charts and reports.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Performed billing and coding procedures for ambulance, emergency room, impatient, and outpatient services.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Collaborated with healthcare providers to ensure accurate billing and coding, minimizing disputes and accelerating resolution times.
Administrative Specialist II
Delaware Veterans Home
07.2022 - 07.2023
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maintain the Operations Manager's confidential files
- Prepare correspondences as requested
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Boosted employee morale by planning team-building activities and corporate events.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
Secretary
Wilmington VA Medical Center
09.2006 - 05.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Bachelors - Healthcare Management
University of Phoenix
01.2026
Certified Billing & Coding Specialist -
University of Phoenix
09.2024
Skills
- Healthcare Coding and Billing
- ICD-10, CPT, & HCPCS Coding
- Medical terminology
- Front Office Administration
- HIPAA Regulation Adherence
- Strong Communication Skills
- Claims Processing Expertise
- Attention to Detail
- Appointment Coordination
- Revenue Collection
- Collaboration of Benefits
- Insurance verification
Certification
- Certified Billing & Coding Specialist, CBCS, B6M8M7C3, 10/20/24, 10/20/26
- Certified Revenue Cycle Representative, CRCR, 12/09/24, 12/09/26
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offQuote
We keep moving forward, opening up new doors and doing new things because we are curious...and curiosity keeps leading us down new paths.
Walt Disney
Timeline
Patient Access Specialist
Ensemble
09.2024 - Current
Management Analyst II
Delaware Veterans Home
08.2023 - 06.2024
Administrative Specialist II
Delaware Veterans Home
07.2022 - 07.2023
Secretary
Wilmington VA Medical Center
09.2006 - 05.2019
Certified Billing & Coding Specialist -
University of Phoenix
Bachelors - Healthcare Management
University of Phoenix
Languages
English
Native or Bilingual
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