Samantha L. Conlan
New York
Summary
Dynamic Lead Scheduler with over 5 years of experience in healthcare administration, specializing in optimizing patient flow and enhancing clinic efficiency. Expertise in coordinating complex schedules and resolving discrepancies, complemented by strong skills in patient data coding and insurance billing. Committed to fostering supportive patient relationships while implementing innovative systems that streamline operations within the healthcare sector. Proven ability to drive improvements that enhance patient satisfaction and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Hospital for Special Surgery, Main Campus
08.2025 - Current
- Managed patient registrations and pre-authorization processes to ensure timely access to services.
- Coordinated insurance verification for patient accounts, ensuring accuracy of coverage and benefits.
- Streamlined appointment scheduling procedures, improving efficiency of patient flow within the facility reduced wait times for patients during check-in procedures.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Senior Executive Assistant / Lead Scheduler
Northwell Health Fertility
11.2023 - 05.2025
- Senior Executive Assistant to the chief of the department of Reproductive Endocrinology and Infertility for all of Northwell Health.
- Collaborated with clinical teams to ensure timely delivery of services and enhance patient satisfaction.
- Lead scheduling operations, optimize patient flow, and maximize provider utilization. Implement innovative systems to reduce wait times and enhance overall clinic efficiency.
- Coordinate with multidisciplinary teams to streamline appointment processes. Foster positive relationships with patients, ensuring a supportive environment for fertility treatments.
- Provide compassionate support to patients navigating complex fertility journeys. Ensure seamless coordination of appointments, tests, surgical procedures and consultations.
- Provided empathetic guidance to patients navigating complex fertility journeys. Ensured seamless coordination of appointments, tests, and consultations.
- Completed intake for new patients to the practice and handled all of the bookings for any other necessary appointments.
Senior Clinical Support Services Assistant
Lenox Hill Hospital
09.2021 - 11.2023
- Coordinated inductions of labor, external cephalic versions and, cesarean sections with 40+ doctors daily.
- Overlooked the scheduled thoroughly and daily to confirm necessary appointments and currently occupied spots.
- Collected all of the charges (billing slips) from the Labor & Delivery floor and compared them to the Delivery Log that was received daily.
- Input all of the data for any cesarean sections and billed them out in addition to billing the charges for NSVD and ECV.
- Constant contact with both the doctors and patients to discuss schedule changes to best assist all parties.
- Confirmed insurance eligibility with the finance team
Billing Representative and Surgical Coordinator
NY Midtown OB/GYN
06.2020 - 09.2021
- Streamlined billing processes and coordinated surgical schedules, enhancing efficiency and patient satisfaction.
- Managed complex insurance claims and optimized surgical scheduling, ensuring accuracy and timeliness in all administrative tasks.
- Fostered strong relationships with medical staff and patients, facilitating smooth communication and improving overall clinic operations.
- Implemented streamlined billing procedures, resulting in faster claim processing and improved cash flow for the practice.
- Managed complex insurance claims with precision, ensuring accurate documentation and timely reimbursements for medical procedures.
Education
CBCS CBHRS - Medical Billing
Lincoln Technical Institute
Paramus, NJ05.2018
Skills
- Healthcare Administration
- Coordinating Busy Schedules
- Discrepancy Resolution
- Patient Data Coding
- Insurance Billing
- Microsoft Office
- HIPAA compliance
- Front desk operations
- Medical terminology
- Appointment scheduling
- Exceptional communication
- Multitasking and organization
Timeline
Patient Access Specialist
Hospital for Special Surgery, Main Campus
08.2025 - Current
Senior Executive Assistant / Lead Scheduler
Northwell Health Fertility
11.2023 - 05.2025
Senior Clinical Support Services Assistant
Lenox Hill Hospital
09.2021 - 11.2023
Billing Representative and Surgical Coordinator
NY Midtown OB/GYN
06.2020 - 09.2021
CBCS CBHRS - Medical Billing
Lincoln Technical Institute
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