Nicole DiMartino

Middle River

Summary

Healthcare administrative professional with 10+ years of experience supporting patients, providers, and medical offices in fast-paced healthcare environments. Skilled in patient scheduling, insurance verification, customer service, and healthcare coordination with a strong ability to multitask, problem-solve, and communicate effectively. Known for professionalism, empathy, efficiency, and delivering exceptional patient experiences.

Overview

years of professional experience

Work History

Access Specialist / Patient Services Representativ

MedStar Health

White Marsh, MD

11.2023 - Current

Manage high-volume inbound calls to schedule patient appointments across multiple specialties and locations
Assist patients with provider selection, referrals, appointment coordination, and scheduling troubleshooting
Utilize electronic health record systems and scheduling software to maintain accurate patient information
Verify insurance eligibility and physician participation with insurance carriers
Communicate effectively with patients, providers, clinical staff, and external offices to ensure continuity of care
Maintain scheduling accuracy and efficiency in a fast-paced healthcare environment
Demonstrate professionalism, empathy, and conflict-resolution skills when assisting upset or frustrated patients
Process patient registration updates while maintaining HIPAA compliance and confidentiality
Navigate multiple healthcare systems and applications simultaneously while meeting departmental performance goals

Medical Office Assistant

Dundalk Pediatric Associates

Dundalk, MD

12.2015 - 09.2023

Managed front desk operations in a busy pediatric office setting
Welcomed patients and visitors while providing exceptional customer service
Scheduled appointments and verified insurance eligibility
Checked patients in and out while collecting copays and updating demographic information
Handled high-volume phone communication and directed inquiries appropriately
Processed patient records and transferred documentation using office equipment and EMR systems
Maintained professionalism and confidentiality in a fast-paced medical environment

Legal Assistant

Marts & Kettell, LLC

Fallston, MD

02.2015 - 12.2015

Coordinated legal correspondence and scheduled meetings/conferences
Managed confidential client information and processed legal documentation
Communicated with adjusters regarding claims and case information
Assisted with dictation transcription and case preparation
Provided administrative and phone support while maintaining organized records and workflow
Organized case files and maintained accurate legal documentation for efficient access and review.

Education

Associate of Arts - General Studies

The Community College of Baltimore County

Essex, MD

12.2019

Skills

Patient registration management
Healthcare Administration
Customer support
Efficient call handling
Data Entry & Documentation
Skilled in Microsoft Office tools

Proficient time management
Effective conflict resolution
Proficient in written and verbal communication
Critical Thinking
Patient data protection
Insurance eligibility verification

Timeline