Gayle Broussard
Tacoma,WA
Summary
Experienced Patient Access Technician with a strong background in patient registration, insurance verification, and billing support. Skilled in Epic Systems, Outlook, and healthcare customer service, with a focus on accurate workflow and confidential patient handling.
Overview
7
7
years of professional experience
Work History
Patient Access Technician
MultiCare Allenmore Hospital
Tacoma, Washington
2024.06 - Current
- Supported pre-admission processing for scheduled inpatient, outpatient, and ambulatory patients to improve admission and registration flow under organization policy, procedures and regulatory requirements.
- Reviewed eligibility details and resolved coverage concerns during patient registration.
- Processed registration for surgery and imaging appointments and supported accurate payment handling.
- Tracked inpatient POS activity through house census reports and connected patients with financial assistance resources.
- Handled daily department support tasks to keep workflow accurate and timely.
- Managed supply ordering, inventory support, cash change preparation, and bank deposit balancing while training employees and protecting patient information through daily shredding.
- Escorted patients to surgery prep rooms and provided wheelchair support when needed.
- Provide directions to patients and visitors.
Distribution Specialist
MultiCare Allenmore Hospital
Tacoma, WA
2019.07 - 2024.06
- Monitored inventory levels and managed supply replenishment to maintain operational readiness and support patient care.
- Managed incoming deliveries and validated shipment contents for accuracy and compliance.
- Coordinated communication with external vendors and suppliers to ensure timely procurement and delivery of materials.
- Oversaw receipt, storage, and accountability for equipment and supplies held in inventory.
- Applied strong organization, attention to detail, and customer service skills across daily workflow.
- Worked across multiple software applications to support tracking and administrative tasks.
- Resolved customer requests and inquiries to support service quality and responsiveness.
- Addressed customer requests and inquiries, ensuring accurate and prompt responses to enhance service quality.
Education
Journalism
Idaho State University
Pocatello, IDGeneral Studies
Wenatchee Valley Community College
Wenatchee, WACertification of Completion
Washington Women's Education And Employment
Tacoma, WASkills
- Patient registration
- Patient registration management
- Insurance billing processes
- Knowledge of medical terminology
- Epic Systems proficiency
- Data entry accuracy
- Patient registration training
- Healthcare support
- Customer service in healthcare setting
Accomplishments
- Safety Hero Award
Timeline
Patient Access Technician
MultiCare Allenmore Hospital
2024.06 - Current
Distribution Specialist
MultiCare Allenmore Hospital
2019.07 - 2024.06
Journalism
Idaho State University
General Studies
Wenatchee Valley Community College
Certification of Completion
Washington Women's Education And Employment