Maliyah Dale
Delco,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Technician
Novant Health New Hanover Regional Medical Center
10.2023 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
International Paper Operator
International Paper
09.2018 - 09.2023
- .
- Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Assisted in training new operators, sharing knowledge of best practices and promoting culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Fire Sprinkler Assembler
Victaulic
08.2016 - 09.2018
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
Shift Manager
Papa John's Pizza
03.2014 - 08.2016
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Diploma -
East Columbus High School
Lake Waccamaw, NC06.2016
Skills
- Shipping
- Data Entry
- Powered Fork Trucks
- Customer Service
- Inspections and Reviews
- Adjusting Schedules
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Professionalism
Certification
- Forklift Certification
Timeline
Patient Access Technician
Novant Health New Hanover Regional Medical Center
10.2023 - Current
International Paper Operator
International Paper
09.2018 - 09.2023
Fire Sprinkler Assembler
Victaulic
08.2016 - 09.2018
Shift Manager
Papa John's Pizza
03.2014 - 08.2016
Diploma -
East Columbus High School