Valerie Marcinko
Patient Access Technician
Wilmington,NC
Summary
Detail-oriented Patient Access Technician dedicated to providing superior support for patients with a strong work ethic. Excellent communications skills and empathetic nature enable achievement of positive outcomes. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient accounts. Motivated to learn, grown and excel in the Patient Accounts Department at NHRMC.
Overview
22
22
years of professional experience
Work History
Patient Access Technician
New Hanover Regional Medical Center
Wilmington, NC
10.2013 - Current
- Collect and enter patient demographic and insurance data into Epic to establish patient's medical record.
- Determine patient financial needs and refer eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contribute to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtain patient's insurance information and determine eligibility for benefits for specific services rendered.
- Receive patient deductibles and co-pay amounts and discuss options to satisfy remainder of patient financial obligations.
- Offer simple, clear explanations to help patients and families understand hospital policies and procedures.
- Keep current with literature to advocate to and for patients.
- Facilitate communication between patients and various departments and staff.
- Help address client complaints through timely corrective actions and appropriate referrals.
Administrative Assistant
Richardson Orthodontics
Wilmington, North Carolina
10.2003 - 10.2013
- Answered multi-line phone system to respond to inquiries and scheduled patient appointments.
- Maintained all filing systems in the office.
- Created PowerPoint presentations for business development purposes.
- Assisted patients and their family with insurance, copays and scheduled payments for their accounts.
- Created deposits and delivered to the bank each day.
- Assisted doctor with all correspondence and scheduling of his daily appointments.
- Scheduled all patient appointments in the computer system.
Administrative Assistant
Westminster Presbyterian Church
Wilmington, North Carolina
09.1999 - 10.2003
- Handled church correspondence, member database and building scheduling.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Directed administrative and secretarial support for pastors, program directors and volunteers.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Maintained all member contributions weekly and made deposits to the bank.
Education
High School Diploma -
Bethel Park Senior High School
Bethel Park, PA 06.1981 - 06.1981
Skills
Information Collection
Insurance Verification
Medical terminology
Insurance verifying
Payment collection
Interpreting physician orders
Medical insurance
Skilled with the Epic computer system
Timeline
Patient Access Technician
New Hanover Regional Medical Center
10.2013 - Current
Administrative Assistant
Richardson Orthodontics
10.2003 - 10.2013
Administrative Assistant
Westminster Presbyterian Church
09.1999 - 10.2003
High School Diploma -
Bethel Park Senior High School
06.1981 - 06.1981