LuShawna Jones
Indiana University Health
Indianapolis,IN
11
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Senior Specialist/Patient Access Representative
10 Years 8 Months- Has a working knowledge of patient registration and insurance verification for outpatient and emergency visits. Knowledge in scheduling appointments, collecting patient medical information, insurance, and records.
- Performing general administrative tasks, and escalating issues to management.
- Responds promptly and prioritizes requests for information that directly impact patient care.
- Accurately fulfills requests for leadership in a timely manner. Ability to take initiative and meet objectives.
- Telephone courtesy and customer service skills required in addition to problem solving knowledge of how to research the requested patient information from the electronic record systems.
- Ability to work within a team and maintain collaborative relationships with a variety of team members in my team and other departments throughout IU Health system.
- Handles both verbal and written communication skills with team members, management and customers throughout the entire IU Health system.
- Apply IU Health policies and procedures, state, and federal regulations which govern the release of protected health information.
- Meeting and maintaining performance metrics.
- Training new and present team members on additional service lines.
- Coaching team members on defects, solving issues, and improving customer service skills.
- Hosting weekly huddles with updates, team engagement, communication and support.
- Manage high volume inbound calls while delivering exemplary customer service.
Education
Associate of Applied Science - Medical Assisting
Skills
Team Support & Mentorship
Workflow Coordination & Prioritization
Patient Access Operations
Insurance Verification/Authorization
Electronic Medical Records (EMR) Systems
HIPAA Compliance & Medical Records Management
Conflict Resolution & Escalation Handling
Customer Service Excellence
Internal/External New Hire Training after Onboarding
Attention to detail
Timeline
Senior Specialist/Patient Access Representative
Indiana University Health
11.2015 - CurrentRead More
Medtech College
Associate of Applied Science from Medical Assisting
Read More