Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beatriz Guzman

Ontario

Summary

Working Kenco, the hazmat department had a history of excessive returns due to the complexity of the process. I identified the root causes, worked on a manual with detailed instructions focused on avoiding errors. This action made a difference decreasing returns 99% making the company out of the risk of loosing the Hazmat certification, therefore, stop losing money on the process.

Overview

28
28
years of professional experience

Work History

Hazmat Associate

Kenco Logistics
Chino, CA
03.2020 - 04.2021

Responsible of the Hazmat Department:

Processing Customer Orders;

Picking orders (inventory management);

Packing orders

Processing shipping labels on UPS/Fedex system;

Putting orders together and setting up the shipping;

Giving pursuit until customer arrival.

Rework Team

Kenco Logistics
Chino, CA
09.2018 - 03.2020

Processing inventory by doing rework on items

Customer Service Manager

International Paper
Los Mochis, MX
03.2007 - 06.2017

In charge of 5 customer service representatives;

Processing & managing orders of national accounts;

Scheduling the whole backlog of customers orders by ranking, urgency, time requested, etc;

Managing the consignment inventory of 5 top customers in order to always have enough stock;

Making possible the monthly budget by monitoring daily & weekly sales, getting in touch with vendors and customers to full filling it, etc;

Sales reports and statistics;

Sales Manager duties when needed

Purchaser

International Paper
Los Mochis, Mx
03.2004 - 03.2007

Managing reports of monthly paper consumption;

Placing monthly purchase orders;

Searching new suppliers in order to improve profitability and better service;

Pursuit on purchase orders until arrival to facility;

Working with forwarders and customs brokers.

Customer Service Representative

International Paper
Los Mochis, MX
12.1997 - 03.2004

Processing customer orders into system;

Pursuit on orders until arrival to customers;

Inventory management;

Sales reports to customers and vendors;

Travel Agent

Conelva Travel Agency
Los Mochis, MX
05.1993 - 12.1997

Plane, train, ferry and bus ticket sales;

Planning honeymoon, sweet sixteen at Europe and foreign language package sales

Education

Associates Degree - Industrial Engineering

Universidad De Occidente
Los Mochis, MX
08.2005

Skills

  • Customer service
  • Time management
  • Attention to detail

Timeline

Hazmat Associate

Kenco Logistics
03.2020 - 04.2021

Rework Team

Kenco Logistics
09.2018 - 03.2020

Customer Service Manager

International Paper
03.2007 - 06.2017

Purchaser

International Paper
03.2004 - 03.2007

Customer Service Representative

International Paper
12.1997 - 03.2004

Travel Agent

Conelva Travel Agency
05.1993 - 12.1997

Associates Degree - Industrial Engineering

Universidad De Occidente
Beatriz Guzman