Beatriz Kitrell
San Gabriel,California
Summary
Experienced and proficient at assuming management roles. Skilled in developing efficient work, empowering sales teams to deliver exceptional customer experience. Takes ownership of customer escalations and problem-resolution. Mentors, educates, and coaches teams to meet goals every day.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Panda Express
04.2014 - Current
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Coached and managed performance for store associates and developed bench of talented workers
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Evaluated the performance of associates and mentored underperforming employees on ways to improve
- Developed and maintained effective working relationships with team members, management, and customers
- Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store
- Ensured all customers received friendly, quick, and efficient service
Flower Arranger
Paradise Flowers
06.2007 - 02.2010
- Took orders with precise details, including flowers to use, size of arrangements, and card instructions
- Created arrangements for weddings, funerals, and special events
- Wrapped completed arrangements for delivery to prevent losses
- Cut and arranged flowers to match customers' exact specifications
- Used downtime between arrangements to stock, clean, and organize floral shop
- Watered plants, cut flowers and organized foliage into the correct types of storage to preserve each as long as possible
- Chose the ideal flora and foliage for each arrangement, combining them into new designs to keep abilities fresh
- Wrapped completed arrangements to protect through the final delivery time
- Watered plants, and cut, condition, and clean flowers and foliage for storage
Education
High School Diploma -
Blair High School
Pasadena, California06.2008
Skills
- Staff development
- Orientation and training
- Retail operations
- Policy administration
- Reporting and documenting
- Build successful teams
- Financial management
- Oversee operations
Timeline
Assistant Manager
Panda Express
04.2014 - Current
Flower Arranger
Paradise Flowers
06.2007 - 02.2010
High School Diploma -
Blair High School
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