Beatriz Moreno
Fairfax,VA
Summary
Adept at fostering environments of collaboration and safety, I leveraged my skills in problem-solving and cleaning to enhance daycare quality at Mount Daniel Elementary School. As a Team Leader at Scramble Indoor Playhouse, I empowered team members, improving service standards by fostering a culture of respect and empathy, achieving a notable increase in customer satisfaction. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Overview
8
8
years of professional experience
Work History
Daycare Worker
Mount Daniel Elementary School
06.2024 - Current
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Team Leader
Scramble Indoor Playhouse
09.2023 - 05.2024
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Ensure safely and cleanliness
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Leader
Luv2play
01.2023 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Sanitize the play
- Monitor the kids playing and make sure everyone is safe
Restaurant Hostess
Olive Garden Restaurant
03.2016 - 02.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Tc William High School
Alexandria, VA06.2018
Skills
- Patience and Empathy
- Infant Care
- Cleaning and sanitizing
- Health and Safety Regulations
- Problem-Solving
- Friendly and Respectful
- Goal Setting
- Team Leader
Languages
Spanish
Professional Working
Timeline
Daycare Worker
Mount Daniel Elementary School
06.2024 - Current
Team Leader
Scramble Indoor Playhouse
09.2023 - 05.2024
Team Leader
Luv2play
01.2023 - 09.2023
Restaurant Hostess
Olive Garden Restaurant
03.2016 - 02.2021
High School Diploma -
Tc William High School
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