Beatriz Normandia Burgos
Goshen
Summary
Bilingual Leasing Specialist with a strong background in multifamily property management and sales-driven leasing performance. Demonstrates expertise in increasing occupancy rates, converting leads into leases, and consistently meeting or exceeding leasing goals through strong sales techniques, follow-up strategies, and relationship building. Skilled in fostering resident satisfaction through effective conflict resolution and high-quality customer service. Proficient in managing high-volume lead pipelines, conducting property tours, and utilizing various property management software to streamline operations and maximize conversions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Venture Communities
12.2025 - Current
- Execute the full lead-to-lease process for a large multifamily portfolio.
- Respond to inquiries within 30 minutes and manage guest cards and follow-ups through AppFolio CRM and RingCentral.
- Conduct virtual and in-person tours and maximize occupancy through strategic leasing initiatives.
- Process applications, verify documentation, prepare leases, and coordinate move-ins.
- Track conversion metrics, occupancy trends, and leasing performance reports.
- Utilize Matterport, BetterBot, and digital leasing tools to improve prospect engagement.
- Deliver outstanding customer service while promoting Venture Communities' core values.
Leasing Specialist
RealSource Properties
Fairfield
03.2022 - 08.2025
- Support operations of a 200+ unit multifamily community while maintaining high resident satisfaction.
- Manage the complete leasing cycle including tours, applications, screenings, approvals, and lease execution.
- Maintain resident records and compliance documentation using Entrata and LRO.
- Coordinate renewals, rent collections, deposits, resident communications, and account updates.
- Plan resident events and marketing campaigns to increase retention and community engagement.
- Manage social media marketing and online reputation efforts to drive traffic and occupancy.
- Resolve resident concerns and coordinate with maintenance teams to ensure timely service completion.
- Timber Hollow Apartments
Retail Sales Consultant
AT&T / Prime Communications
10.2021 - 02.2022
- Exceeded monthly sales goals through consultative selling, product expertise, and relationship-building.
- Exceeded sales goals through consultative selling and customer relationship management.
- Identified customer needs and recommended personalized solutions to increase conversions and retention.
- Educated customers on device features, rate plans, accessories, and protection programs to maximize value and satisfaction.
- Provided assistance with wireless services, billing, upgrades, and technical support to enhance customer experience.
- Assisted customers with wireless services, billing, upgrades, and technical support.
- Processed new activations, upgrades, and account changes with accuracy and attention to detail.
- Addressed escalated customer concerns with professionalism and problem-solving skills to ensure resolution.
- Updated knowledge of AT&T products, promotions, and competitive offerings to better serve customers.
Shift Leader
Metro by T-Mobile
01.2017 - 02.2019
- Supervised daily store operations, ensured policy compliance, and maintained a high‑performance environment.
- Managed inventory levels, merchandising standards, and product availability to support sales goals.
- Trained, coached, and mentored new and existing employees to improve product knowledge and customer engagement.
- Resolved escalated customer concerns with professionalism, empathy, and effective problem‑solving.
- Assisted with scheduling, task delegation, and workflow coordination to maintain smooth store operations.
- Supported sales initiatives by promoting wireless plans, devices, and accessories to meet store targets.
- Monitored store performance metrics and collaborated with management to improve conversion rates and customer satisfaction.
- Ensured a clean, organized, and customer‑friendly store environment to enhance the overall experience. Supervised daily operations, inventory management, and employee training.
- Resolved escalated customer concerns and supported store performance goals.
Stylist Assistant
Liza Rivera Salon and Spa
02.2016 - 07.2017
- Assisted with client services, scheduling, inventory management, and customer support.
LSAT Exam Supervisor
06.2012 - 07.2017
- Maintained testing integrity and compliance while overseeing exam administration.
Assistant Gymnastics Coach
Gymnastic Club Toa Baja
03.2010 - 07.2014
- Coached young athletes, fostering skill development in a safe and positive learning environment.
Education
Cosmetology License -
Modern Hair Style Institute
Puerto Rico01-2015
High School Diploma -
IMEI High School
Puerto Rico01-2013
Skills
- Multifamily Leasing
- Lease Administration
- Fair Housing Compliance
- Lead Management
- Applicant Screening
- Occupancy Growth
- Resident Retention
- Virtual Leasing
- Sales & Negotiation
- Marketing & Outreach
- Social Media Marketing
- CRM Management
- CRM Platforms
- AppFolio
- Entrata
- LRO
- Matterport
- PetScreening
- BetterBot
- RingCentral
- Hello spoke
- Reporting & Analytics
- Leasing analytics
- Leasing reports
- Application management
- CRM oversight
- Compliance management
- Relationship management
- Digital tools
- Microsoft Office Suite
- Customer Service
- Conflict Resolution
- Team Collaboration
- Digital tools
- Leasing reports
- Housing policies
Certification
- Valid Driver's License
- Cosmetology License (Puerto Rico)
- Bilingual: English & Spanish
Timeline
Leasing Specialist
Venture Communities
12.2025 - Current
Leasing Specialist
RealSource Properties
03.2022 - 08.2025
Retail Sales Consultant
AT&T / Prime Communications
10.2021 - 02.2022
Shift Leader
Metro by T-Mobile
01.2017 - 02.2019
Stylist Assistant
Liza Rivera Salon and Spa
02.2016 - 07.2017
LSAT Exam Supervisor
06.2012 - 07.2017
Assistant Gymnastics Coach
Gymnastic Club Toa Baja
03.2010 - 07.2014
Cosmetology License -
Modern Hair Style Institute
High School Diploma -
IMEI High School