Beatriz Rivero
Lehigh Acres,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Comprehensive General Integral
Gaviota Tour
Villa Clara , Cuba
04.2014 - 04.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Pharmacy Assistant
pharmaceutical sector
Villa Clara , Cuba
03.2010 - 06.2014
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Organized work areas so that everything was easily accessible when needed.
- Restocked shelves with new supplies of medications as needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Education
High School Diploma -
Ruben Martinez VILLENA
Villa Clara04-2008
Skills
- Relationship Management
- Continuous Improvement
- Interpersonal Communication
- Written Communication
- Organizational Skills
- Team Collaboration
- Office Management
- Teamwork and Collaboration
- Public Service
- Activity Coordination
- Customer Service
- Adaptability
Languages
English
Elementary
Spanish
Professional
Timeline
Comprehensive General Integral
Gaviota Tour
04.2014 - 04.2023
Pharmacy Assistant
pharmaceutical sector
03.2010 - 06.2014
High School Diploma -
Ruben Martinez VILLENA
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