Summary
Overview
Work History
Education
Skills
Key Qualifications
Other Activities
Timeline
Generic

Terrance Barnes

Lehigh Acres,FL

Summary

Operations management professional with expertise in optimizing workflows and enhancing efficiency. Proven ability to lead teams and solve problems in dynamic environments, focusing on measurable outcomes. Skilled in inventory management, process improvement, and staff training. Strong communication and project management capabilities enable effective multitasking in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

Hertz Arena
08.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Completed bi-weekly payroll for [10] employees.

Electrical/Carpenter Stagehand

Iatse Local 647
01.2023 - Current
  • Delivered custom complex audio-visual diagnosis and solution planning and design.
  • Conferred and tested electrical setup with management, end users and presenters to coordinate and establish support requirements.
  • Managed inventory of electrical supplies, ensuring availability of necessary tools and materials for each project.
  • Ensured consistent sound quality by overseeing the maintenance and operation of audio equipment.
  • Facilitated smooth transitions between acts by quickly addressing any technical difficulties or malfunctions that arose during live events.
  • Coordinated closely with venue staff to accommodate specific power requirements for each event.
  • Worked with team of [15 to put all props and set pieces in place and supervised prop movements at correct times during performances.

Merchandising Specialist

Fox Theater
07.2022 - Current
  • Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
  • Arranged merchandise in alignment with store planogram.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Planned commercial displays to attract customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Organized meetings for up to [5-6] staff members to discuss upcoming promotions, key strategies, and tasks.

Front Desk Agent

Spirit Airlines Inc.
09.2023 - 03.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.

Production Assistant

Cosmetica Laboratories
09.2023 - 11.2023
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Boosted overall team morale through proactive problem-solving and open communication practices.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Communicated with other crew members via walkie talkies to coordinated production activities.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Provided reliable administrative support for the production team, enabling efficient task completion.
  • Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
  • Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
  • Developed positive relationships with vendors and suppliers, optimizing collaboration and quality of materials received.
  • Assisted in editing process, contributing to timely completion of projects.

Sales Lead Keyholder

Zales The Diamond Store
08.2022 - 06.2023
  • Engaging with Customers.
  • Building interpersonal relationships with my clients.
  • Providing Excellent Customer service.
  • Listen to the customer and observe non-verbal cues to anticipate service needs.
  • In this role, I am responsible for providing attentive, courteous, prompt, and knowledgeable customer support to store guests. I also assist with jewelry repair requests and guide customers in selecting products.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand products.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented loss prevention measures that significantly reduced instances of theft within the store location.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Opened and closed store 7 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Billing/Sales and Leasing Specialist

Acceptance Now
08.2022 - 11.2022
  • Utilized CRM software efficiently for tracking leads, monitoring progress, and analyzing sales performance data to make informed decisions on strategy adjustments as needed.
  • Collaborated with the marketing team to create promotional materials that enhanced product visibility and attracted potential customers.
  • Participated in ongoing professional development programs to stay current on industry trends and enhance selling techniques.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Developed strong client relationships for increased customer loyalty and long-term business partnerships.

Sales Lead Keyholder

Sunglass Hut - Luxottica
10.2018 - 08.2022
  • Engaging with Customers.
  • Providing Excellent Customer service.
  • Execute the shipment process to meet productivity and presentation standards.
  • Listen to the customer and observe non-verbal cues to anticipate service needs.
  • Meet store sales goal on daily basis.
  • Opened inventory boxes and restocked shelves.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Opened and closed store [7] days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Front Desk Receptionist

Comfort Inn & Suites
03.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Stock Manager

Aldo Group
03.2018 - 10.2018
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.

Education

High School Diploma -

Riverwood Charter School
Atlanta, GA
05.2012

Skills

  • Operations management
  • Staff supervision
  • Customer relations
  • Inventory coordination
  • Workflow optimization
  • Management
  • Quality assurance
  • Decision-making
  • Customer service
  • Data entry
  • Coaching and mentoring
  • Customer service management

Key Qualifications

  • Over 8 years of extensive experience in a fast-paced retail environment.
  • Independent, self- motivated, utilizing outstanding interpersonal, communication, and writing skills; fable to develop and maintain positive relationships with clients and colleagues at all organizational levels.
  • Passionate about great customer service through listening, a positive attitude, and prompt followup.
  • Consistent in achieving store sales quotas over my entire employment span.

Other Activities

I invest my own time in working on my craft I'm a photographer/videographer as a entrepreneur.

Timeline

Front Desk Agent

Spirit Airlines Inc.
09.2023 - 03.2024

Production Assistant

Cosmetica Laboratories
09.2023 - 11.2023

Operations Supervisor

Hertz Arena
08.2023 - Current

Electrical/Carpenter Stagehand

Iatse Local 647
01.2023 - Current

Sales Lead Keyholder

Zales The Diamond Store
08.2022 - 06.2023

Billing/Sales and Leasing Specialist

Acceptance Now
08.2022 - 11.2022

Merchandising Specialist

Fox Theater
07.2022 - Current

Front Desk Receptionist

Comfort Inn & Suites
03.2021 - 02.2022

Sales Lead Keyholder

Sunglass Hut - Luxottica
10.2018 - 08.2022

Stock Manager

Aldo Group
03.2018 - 10.2018

High School Diploma -

Riverwood Charter School

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