Beatriz Souza
Summary
Dynamic professional with a proven track record at Smoothie King, excelling in teamwork and collaboration, and renowned for exceptional customer service. Demonstrated ability to solve problems efficiently and train staff effectively, enhancing operational efficiency and customer satisfaction. Skilled in time management and attention to detail, consistently exceeding employer expectations without compromising quality.
Overview
3
3
years of professional experience
Work History
Team Leader
Smoothie King
08.2024 - Current
- Successfully took orders at register/drive-through.
- Prepped fruits and vegetables for smoothie making.
- Safely prepared drinks for customer consumption, adhering to any dietary restrictions.
- Followed recipes and met store daily expectations.
- Handled cash transactions and prepared deposits accurately.
- Provided friendly and efficient customer experience.
- Supervised and trained new team members.
- Kept work environment clean according to food safety standards.
Sales Associate/Cashier
Target
02.2024 - 06.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Actively promoted new products and discounts.
- Completed safe scanning and bagging of items.
- Provided a positive costumer experience with friendly and helpful service.
- Guided costumers through any concerns and successfully solved conflicts.
- Managed returns, exchanges and refunds according to store policy.
Estimator
Brazilian Cleaning Solutions
06.2023 - 01.2024
- Visited potential clients' houses for cleaning estimates.
- Ensured to meet company's daily estimates goals.
- Collected data to determine labor costs.
- Effectively communicated with clients.
- Ensured clients were informed about and satisfied with the company's services.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Cleaner
Brazilian Cleaning Solutions
06.2022 - 05.2023
- Served house cleaning services.
- Ensured to meet company's and clients' cleaning expectations.
- Collaborated in a team of four people.
- Solved conflicts amongst group members/clients.
- Communicated with clients to perform services effectively.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Psychology
Otterbein University
Westerville, OH05-2027
High School Diploma -
Olentangy Orange High School
Lewis Center, OH05-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Staff training
- Costumer service
Languages
Portuguese
Native or Bilingual
Timeline
Team Leader
Smoothie King
08.2024 - Current
Sales Associate/Cashier
Target
02.2024 - 06.2024
Estimator
Brazilian Cleaning Solutions
06.2023 - 01.2024
Cleaner
Brazilian Cleaning Solutions
06.2022 - 05.2023
Psychology
Otterbein University
High School Diploma -
Olentangy Orange High School
Similar Profiles
Felicity FrewFelicity Frew
Shift Lead / Team Captain at Smoothie KingShift Lead / Team Captain at Smoothie King
Elle ArmstrongElle Armstrong
Crew Member at Smoothie KingCrew Member at Smoothie King
Kelyssa StephensonKelyssa Stephenson
Smoothie Maker at Smoothie KingSmoothie Maker at Smoothie King
Isaiah SheederIsaiah Sheeder
Shift Leader at Smoothie KingShift Leader at Smoothie King
Barbara "Gale" MizeBarbara "Gale" Mize
9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH