Beatriz Vasquez
Miami
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Adrienne Arsht Center For The Performing Arts
02.2023 - Current
- Greet incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answer phone promptly and directed incoming calls to correct departments.
- Kept reception area clean and neat to give visitors positive first impressions.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled the processing of invoices, including verification of accuracy, approvals, and timely payment to vendors.
- Assisted with planning meetings for smooth execution.
Therapy Assistant
Country Club Chiropractic Center
05.2021 - 02.2023
- Greet patients as they walk into the practice, check the patient in, confirm their insurance status and verify payment method, file or scan any medical information needed
- Take general diagnostic information including blood pressure, temperature, weight and height and any records the doctor may use in the examination or treatment
- Manage the practiceʼs schedule, make appointments for patients and confirm appointments
- Control the waiting area, attend to patient needs and make sure the office with the therapy area has a flow
- Follow ups with patients
Customer Service/Retail
The Container Store
01.2021 - 05.2021
- Ensure customers have an amazing experience while shopping in store or picking up an order
- Engage with customers to offer new sales or solutions to their organizational challenges
- Provide a great customer service experience while in checkout
- Performed daily department tasks including restocking according to brand standards and creating merchandise displays
- Introducing and enrolling customers to the rewards program
- Provided accurate product information
- Assist with cleaning routines around the store
- Followed time expectations while completing tasks with pace and attention to detail
Front Desk/Customer Service
Ocaquatics Swim School
10.2016 - 08.2020
- Responsible for helping new or active families with any questions regarding the swimming school
- Managed the front office, check in area, and waiting area
- Offered families with exemplary and timely service
- Ensured safety protocols were followed
- Handled payment processing (cash, credit cards, or checks)
- Demonstrated teamwork by conducting daily huddles at the beginning of the day and followed up with any questions or concerns
- Trained team members to learn the doʼs and donʼts of the system, informed them about the daily tasks and how to interact with family members
- Worked well under pressure resolving service and billing issues
- Found different ways to better accommodate families by exhausting every option in my reach before offering refunds on escalated calls or in person situations
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL07.2023
A.A - Hospitality Administration, Travel and Tourism
Miami Dade College
Miami, FL05.2021
Skills
- Team Work
- Customer Service
- Leadership
- Organizational Skills
- Communication Skills
- Computer Proficiency
- Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Adrienne Arsht Center For The Performing Arts
02.2023 - Current
Therapy Assistant
Country Club Chiropractic Center
05.2021 - 02.2023
Customer Service/Retail
The Container Store
01.2021 - 05.2021
Front Desk/Customer Service
Ocaquatics Swim School
10.2016 - 08.2020
Bachelor of Science - Hospitality Management
Florida International University
A.A - Hospitality Administration, Travel and Tourism
Miami Dade College
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