Beatriz A Batiz Cebreros
San Ysidro,CA
Summary
Focused and versatile professional with undeniable talents in adapting to an environment and working on personal growth. Bilingual multi-tasker dedicated to customer service and engagement. Works well under pressure. Enthusiastic, eager to contribute to team success through hard work and attention to detail. Motivated to learn, grow and excel.
My work experience has allowed me to learn to be respectful and responsive to people's preferences, needs and values, allowing me to provide the best service.
Overview
10
10
years of professional experience
Work History
Medical Assistant
La Jolla Vein & Vascular
12.2020 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures.
- Facilitated seamless patient care with thorough and accurate documentation of vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Coffee Barista
Starbucks
04.2020 - 03.2023
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
- Cultivated ability to recall customers' names and address each by name.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Elevated customer loyalty by using strong communication and listening abilities to resolve customer problems.
Housekeeper
Evolution Hospitality
09.2017 - 03.2019
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Removed waste paper and other trash from premises to designated area.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Documented and reported all necessary facility and building repairs observed.
- Operated power equipment tools such as backpack vacuums for up to 6 hours per shift.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Changed bed linens and collected soiled linens for cleaning.
Crew Trainer
McDonald's
09.2015 - 09.2017
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Often helped to run the floor when floor managers were needed in a different place.
EMT Volunteer
Red Cross
06.2015 - 06.2017
- Administered tests and medication to stabilize patients in field or in transit.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with lucid patients to gather incident and medical history information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Call Center Agent
Telvista
09.2014 - 09.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on product and service details and information.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Education
Certificate - Medical Assisting
UEI College
Chula Vista, CA2020
Certificate - Emergency Medical Technician
Southwestern College
Chula Vista, CA07.2017
Certificate - EMT
Cruz Roja Mexicana
Tijuana, BC12.2014
Skills
- Leadership
- Works Well Under Pressure
- Fast and efficient
- Quick-learning
- Customer service and engagement
Timeline
Medical Assistant
La Jolla Vein & Vascular
12.2020 - Current
Coffee Barista
Starbucks
04.2020 - 03.2023
Housekeeper
Evolution Hospitality
09.2017 - 03.2019
Crew Trainer
McDonald's
09.2015 - 09.2017
EMT Volunteer
Red Cross
06.2015 - 06.2017
Call Center Agent
Telvista
09.2014 - 09.2015
Certificate - Medical Assisting
UEI College
Certificate - Emergency Medical Technician
Southwestern College
Certificate - EMT
Cruz Roja Mexicana
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