Erin Norton
Aurora,CO
Summary
Enthusiastic graduate in Environmental Management with a distinguished understanding of sustainability in coal mining and methane capture. Accomplished member of a working group composed of various stakeholders with diverse interests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new competencies. Cooking is my passion and I strive to share my skills with future generations of culinarians.
Overview
10
10
years of professional experience
Work History
CTE Hospitality Teacher
Eagle Academy High School
Lone Tree, CO
08.2024 - Current
- Maintained inventory of supplies needed for culinary classes including tools and ingredients.
- Instructed students on proper knife skills and food preparation methods according to industry standards.
- Integrated technology into lessons by using software programs related to culinary arts education.
- Assisted in maintaining a safe, clean kitchen environment through proper sanitation and food handling techniques.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Cross Country/Assistant Track and Field Coach
Grandview High School
Aurora , CO
06.2022 - 08.2024
- Worked closely with student-athletes during off-season, using a 20 week training cycle.
- Developed training plans targeting individual athlete needs.
- Adhered to rules and regulations of CHSAA, the Grandview Athletics Department and the Cherry Creek School District.
- Assisted student athletes in the college recruiting process and empowers them to select schools that not only have a good cross country program but also champion student mental health services and quality academics.
- Communicated with parents and organizes fundraising opportunities.
Assistant Manager
Runners Roost
Aurora, CO
02.2022 - 08.2024
- Managed Run Club social media and has increased viewership on the Facebook page by 205% from August 18 to October 18 of this year, as well as generated 100% more comments on posts. Organized nights for brand representatives to showcase shoes and let Run Clubbers try them. Increased Run Club membership over the course of the summer and fall.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and new products.
- Engageed positively with each customer, providing professional and polite support for sales and service needs, which has led to six 5-Star reviews on Google in the past 6 months.
- Helped customers find specific products, answers questions and offers product advice.
- Sold various products by explaining unique features and educating customers on proper usage. Made sure each customer was fully educated before making purchase by using gait analysis techniquee
Intern
The Local
Denver, CO
06.2021 - 11.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events such as Trivia Night, Karaoke Night, Drag Queen Bingo, and the Halloween Party to boost customer numbers and profits.
- Suggested and prepared chef specials and helped create new seasonal menus leading into the summer and the fall.
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
Trainer
Major League Baseball
Denver, CO
07.2021 - 07.2022
- Ran drills and practices to help K-8 children to develop and improve sports skills.
- Mentored novice player in building confidence and healthy competitive spirit.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
- Created culture of good sportsmanship, cooperation and responsibility among athletes.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Private Chef
Fifth House Provisions
Denver, CO
11.2021 - 02.2022
- Prepared meals for the week by labeling and packaging each meal for easy preparation by the client every night.
- Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
- Focused on customer satisfaction, creating delicious cuisine to impress clients.
- Tailored the dishes to meet customer needs by including vegetarian/vegan options, low sodium and low acid, and utilizing organic and sustainable ingredients.
Kitchen Assistant
Stir Cooking School
Denver, CO
04.2019 - 07.2021
- Cultured a positive environment for students at an interactive cooking school while maintaining relationship with customers.
- As a bartender, followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests in a cooking school designed for home cooks. Mixed and served both alcoholic and non-alcoholic drinks for students to sip while they cook by following standard recipes and procedures.
- Kept kitchen areas clean, organized and sanitized accounting to proper procedures.
- Developed and implemented standardized and unique courses for aspiring chefs and laypeople.
- Created a space in which In which customers can learn how to cook and have fun with their friends and family by making sure mise in place is laid out before class begins and clearing dishes as students move through each course.
- Honed lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
Customer Service Representative
The Courtyard Marriott
Denver, CO
02.2021 - 06.2021
- Helped open a brand new hotel by preparing rooms, setting up computers with GXP and Fosse, supplying the goods for the grab-and-go Market, and ensuring functionality and health code compliance at the restaurant.
- Worked closely with guests including VIPs and always showed extreme professionalism and respect for personal privacy.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty, and took reservations from patrons by phone or online.
Cook Shift Lead
Green Seed Market
Denver, CO
06.2018 - 03.2021
- Placed orders through several vendors twice a week as well as created employee schedules.
- Completed opening and closing duties to facilitate business operations.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods; replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Assistant Volunteer Coach
Western Colorado University
Gunnison, CO
12.2019 - 05.2020
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Guided team through difficult situations, injuries and setbacks.
- Paced athletes in workouts while maintaining a stress-free atmosphere.
- Pointed women towards mental health services, food pantries, and other support services on campus to ensure that they are healthy and mentally prepared for competition.
- Provided race advice and empowered women to pursue new personal bests by instilling self-confidence and a competitive spirit in pep talks.
Administrative Assistant
North Fork Coal Mine Methane Working Group
Delta, CO
09.2017 - 06.2018
- Assisted facilitator in guiding a working group of diverse stakeholders throughout the process of determining a viable coal mine methane capture program.
- Took dictation in shorthand or by machine to transcribe notes to computer. Sent all meeting notes to stakeholders.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Facilitated meetings without a bias to ensure that the stakeholders, whether they were environmentalists, owners of coal companies, county officials, or electric company representatives, were heard and recorded all ideas and viewpoints.
- Assisted in creating a Memorandum of Understanding for the group that outlined goals and reasonable timeframes to complete those goals.
Ambassador
Western Colorado University
Gunnison, CO
02.2018 - 05.2018
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for prospective students and their families.
- Used the university-provided script as well as pointed out overlooked features and offered further details about special programs, clubs, and activities.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Rental Market Researcher
Community Solutions Innovation + Incubation Lab
Gunnison, CO
11.2017 - 02.2018
- Uncovered needs and issues using coding, geospatial, statistical and modeling tools.
- Compiled information regarding multi-family complexes and analyzed the data using ArcMap GIS software in order to garner information regarding the current rental market.
- Interviewed renters and assembles data into a report to present to stakeholders and Gunnison County.
Communications Consultant
Gunnison Public Lands Initiative
Gunnison , CO
08.2016 - 12.2016
- Attended seminars on interacting with public land users and other potential conflict groups.
- Worked with representatives from the Gunnison Public Lands Initiative and fellow graduate students to craft an effective communications plan
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
Accountant/Front Desk Receptionist
Three Rivers Resort and Outfitting
Almont, CO
05.2016 - 09.2016
- Reconciled company credit cards, expense accounts and other expenses and financial records;
- Monitored accounts payable and receivable statuses and delegated related tasks. Filed invoices and other records to maintain organized and accurate records.
- Processed payroll entries and reports for employees.
- Oversaw the records of seven different companies including Three Rivers Resort, Three Rivers Outfitting, The Smokehouse Restaurant, Three Rivers Fly Shop, and the Three Rivers Homeowners Association
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Monitored reservations to track incoming parties and special events.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Pizza Delivery Driver/Cook
Hungry Howie's Pizza, Inc
Aurora, CO
06.2015 - 08.2015
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Assisted customers, answered questions and resolved complaints.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- As a delivery driver, transported and safely delivered the meals to customers in a timely manner.
Education
Bachelor of Arts - Political Science
Iowa State University
Ames, IA05.2016
Master of Science - Environmental Management
Western Colorado University
Gunnison, COSkills
- CPR/First Aid/AED
- Cicerone Certified Beer Server
- ServSafe Certified, ServSafe Manager in progress, expected date of completion 8/1/2023
- ESRI
- ArcMap
- R
- JMP
- Excel
- NFHS Student Mental Health And Suicide Prevention
- CHSSA Certified Coach
- MS Teams
- Microsoft Word
- QuickBooks
- FOSSE/GXP software
- Homeaway
References
- Bobby Hernandez, manager at Runners Roost - 720-766-7317
- Melanie Albano, general manager Stir Cooking School - 808-346-1676
- Brian Manley, head coach Grandview High School - 303-918-9535
Relevant Coursework
Homebrewing & Fermentation
Wine Fundamentals
Bar and Beverage Operations
Beers of the World
Wedding Planning
Internship in Hospitality
Applied Food & Beverage Operations
Concept Development for Restaurants
Taste of the World
Timeline
CTE Hospitality Teacher
Eagle Academy High School
08.2024 - Current
Cross Country/Assistant Track and Field Coach
Grandview High School
06.2022 - 08.2024
Assistant Manager
Runners Roost
02.2022 - 08.2024
Private Chef
Fifth House Provisions
11.2021 - 02.2022
Trainer
Major League Baseball
07.2021 - 07.2022
Intern
The Local
06.2021 - 11.2022
Customer Service Representative
The Courtyard Marriott
02.2021 - 06.2021
Assistant Volunteer Coach
Western Colorado University
12.2019 - 05.2020
Kitchen Assistant
Stir Cooking School
04.2019 - 07.2021
Cook Shift Lead
Green Seed Market
06.2018 - 03.2021
Ambassador
Western Colorado University
02.2018 - 05.2018
Rental Market Researcher
Community Solutions Innovation + Incubation Lab
11.2017 - 02.2018
Administrative Assistant
North Fork Coal Mine Methane Working Group
09.2017 - 06.2018
Communications Consultant
Gunnison Public Lands Initiative
08.2016 - 12.2016
Accountant/Front Desk Receptionist
Three Rivers Resort and Outfitting
05.2016 - 09.2016
Pizza Delivery Driver/Cook
Hungry Howie's Pizza, Inc
06.2015 - 08.2015
Bachelor of Arts - Political Science
Iowa State University
Master of Science - Environmental Management
Western Colorado University
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