BEAU HERNANDEZ
9144 Yancy St NE Blaine,MN
Summary
Motivated qualified leader in customer service. Offering over 22 years of combined experience within the restaurant industry, retail, and sales. Prioritizes decisive and forward-thinking, positive team leadership, all the while enabling production success with effective workflows. Excellent reputation for improving customer satisfaction, and driving overall operational improvements.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Beacon Roofing Supply
03.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
- Plan and implement telemarketing and prospecting objectives
- Coordinate delivery and pick up of orders with operations teams
- Provide support to Outside Sales team
Manager
Target
05.2020 - 01.2021
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Provided customer satisfaction, while ensuring my department was stocked, and continuously checked products for quality assurance according to strict guidelines.
- Maintained schedules for employees with daily assignments and provided team building atmosphere to encourage performance and growth.
Assistant Store Manager
Famous Daves
11.2019 - 05.2020
- Motivated employees to exceed customer expectations in high-volume settings, while maintaining strong quality and effective cost control.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Associate of Applied Science - General Studies
BUTLER COMMUNITY COLLEGE
Skills
- Coachable and able to function in dynamic cross-functional teams
- Attention to detail; Critical thinking, Inventory control
- Money Management
- Multi-tasking in high-stress environments with positivity
- Great Communication Skills with relatable personality
- Business operations and workflow
- Strategic Planning
- Staff Management
Technical Skills
- Data entry and processing
- Computer Hardware maintenance; PC and iOS technologies
- Technical Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Mincron
- Microsoft Outlook
- Salesforce
- Workday; employee performance reviews
- Marketing Performance Management
Timeline
Inside Sales Representative
Beacon Roofing Supply
03.2021 - Current
Manager
Target
05.2020 - 01.2021
Assistant Store Manager
Famous Daves
11.2019 - 05.2020
Associate of Applied Science - General Studies
BUTLER COMMUNITY COLLEGE
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