BEAU MCKINLEY
Orlando,FL
Summary
Highly organized, energetic, and personable with a great sense of humor and professional demeanor. I bring a combined total of 28 years of customer service experience and 100% satisfactory service to every guest, every time. I am currently seeking a customer service position. It would be my pleasure to bring all that I have and all that I know with a willingness to excel, learn and grow long term.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Household Manager
ISLEWORTH HOME MANAGEMENT
Orlando, USA
01.2025 - Current
- Daily household maintenance, upkeep and duties.
- Prepare, host, bartend and serve special events where applicable.
- Anticipate the needs and comfort of my employers and all guests at any given time.
- Project management where needed for special events and coordination of employees on said projects.
- Maintain order and efficiency in all areas of my employers lives where called.
Corporate Activations Associate
HILTON GRAND VACATIONS
Orlando, USA
01.2025 - 10.2025
- Booking and facilitation of tours to ensure 100% tour attendance and guest satisfaction.
- Processed feedback from guests to improve service quality and guest experiences.
- Customer satisfaction as a primary focus and always having a whatever it takes mindset to ensure 100% client satisfaction.
- Every guest, every time. Anticipating our guests needs before they have to ask.
Server/Bartender/Office
MOONFISH
Orlando, USA
12.2016 - 12.2018
- Helped guide guests through their dining experience by being knowledgeable about the day's specials, the menu, beer, wine, and liquor in a fine dining environment.
- Recognized for ability to upsell upscale by making specific recommendations my guests were sure to love.
- Worked in high volume atmosphere with convention experience.
- Responsible for training and orientating new employees.
- Provided exceptional service in high-volume environments.
- Recognized consistently for my ability to perform above and beyond the scope of generalized expectations.
Education
MASTER OF SCIENCE - COUNSELOR EDUCATION
Palm Beach Atlantic University
West Palm Beach, FL 01.2017 - 06.2019
Skills
- Team collaboration
- Customer engagement
- Attention to detail
- Effective customer upselling
- Professional appearance
- Hospitality service expertise
- Effective communication
- Problem solving
- Training and mentoring
- Health and wellness expertise
Timeline
Household Manager
ISLEWORTH HOME MANAGEMENT
01.2025 - Current
Corporate Activations Associate
HILTON GRAND VACATIONS
01.2025 - 10.2025
MASTER OF SCIENCE - COUNSELOR EDUCATION
Palm Beach Atlantic University
01.2017 - 06.2019
Server/Bartender/Office
MOONFISH
12.2016 - 12.2018