Beauty Kaleef-ali
ATLANTA,GA
Summary
Accomplished professional with a proven track record at Unifi Aviation Services, adept in problem-solving and customer service. Excelled in developing effective solutions and fostering teamwork. Skilled in data analysis and adept at managing high-stress situations, consistently achieving positive outcomes. Demonstrates a friendly attitude and a commitment to excellence in every task.
Overview
32
32
years of professional experience
Work History
Customer Service Agent, CSA
Hallmark Aviation
08.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Blackseal APA
Unifi Aviation Services
12.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Representative
Global Concessions
11.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Find satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
Executive Office Manager
Focus Investments
08.1992 - 06.2022
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
- Managed contracts and price negotiations with vendors and service providers.
- Kept track of employee performance, project budgets and deadlines.
- Researched and conducted data to prepare documents for review and presentation.
Education
Associate Of General Studies -
Mater Spei College
Francistown, Botswana 08.1983
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Tswana
Native or Bilingual
Timeline
Customer Service Agent, CSA
Hallmark Aviation
08.2024 - Current
Blackseal APA
Unifi Aviation Services
12.2023 - 08.2024
Customer Service Representative
Global Concessions
11.2023 - 12.2023
Executive Office Manager
Focus Investments
08.1992 - 06.2022
Associate Of General Studies -
Mater Spei College
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