Traveling
Alicia Daniels
Coffee Barista
San Jose,Ca
Summary
Just a recent college grad in search of a job that will allow me to explore my interests and help me progress towards my chosen career in marketing. I received my Bachelors in Humanities with an emphasis on Creative Writing. I professionalized a literary magazine website's layout to help it gain more traction and attention from not only students, but local residents in the area. I studied abroad in Seoul Korea, which opened a door to many of my current interests and I presented on my experience. I want to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Client Representative
AT&T
San Jose, CA
08.2021 - 10.2021
- Worked to promote and sell, AT&T's new Fiber Optic internet.
- Was given the opportunity to watch the hiring manager conduct interviews which helped me gain interview experience.
- Gained insight into the interviewing/hiring process.
- Became knowledgeable in the product itself as well as pitching customers.
- Grew accustomed to rejection of the product and how to handle disgruntled customers.
- Improved customer connections and services.
Barista and Barista Trainer
Starbucks
San Jose
07.2019 - Current
- I work to maintain a welcoming and friendly atmosphere whilst improving my connections with customers in order to ensure a warm experience in Starbucks
- Training and mentoring experience.
- Consistent customer connection progression.
- Maintained efficiency and the ability to remain calm during moments of stress.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Taught proper procedures and strategies for success to new employees.
Sales Associate
Marine Layer
San Jose
05.2017 - 12.2017
- I briefly worked in a retail setting where I had to ring customers up, close and open the store alone, create a warm and welcoming environment and ensure wonderful customer service.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Junior Shift Supervisor
Starbucks
San Jose, CA
12.2021 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Arts - Humanities
Dominican University of California
08.2015 - 05.2019
Skills
Analytical and Critical Thinking
undefinedAdditional Information
- AWARDS , Sigma Tau Delta Honors Award
Interests
Creative Writing
Music
Customer connections
Coffee making
Mentoring and Teaching
Travel experience documentation
Timeline
Junior Shift Supervisor
Starbucks
12.2021 - Current
Client Representative
AT&T
08.2021 - 10.2021
Barista and Barista Trainer
Starbucks
07.2019 - Current
Sales Associate
Marine Layer
05.2017 - 12.2017
Bachelor of Arts - Humanities
Dominican University of California
08.2015 - 05.2019
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