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Experienced Project Manager with over 12 years in managing complex projects, client onboarding, and cross-functional teams within IT and financial sectors. Proven expertise in implementing strategic initiatives, driving transformational leadership, and optimizing processes for enhanced efficiency. Proficient in Agile, Waterfall, Lean, and Kanban methodologies. Fluent in English, Hindi, Marathi, and Urdu.

 Results-oriented Project Manager with over 12 years of experience in IT services and BFSI, specializing in client onboarding, technical implementation, and PMO governance. Successfully delivered large-scale transformation programs for Citi's Treasury & Trade Solutions (TTS) across Payments, Receivables, Liquidity, Cash Management, and FX, ensuring secure SWIFT, Host-to-Host, and API integration. Expertise includes UAT coordination, migration and cutover planning, issue and risk management, SLA compliance, and audit readiness. Developed governance dashboards using MS Project, Excel, Power BI, Jira, and SharePoint to enhance reporting transparency and streamline onboarding processes. A strong foundation in customer service, collections, technical support, and helpdesk management fosters a commitment to SLA discipline and client satisfaction while leveraging Agile (Scrum, Kanban, SAFe), Waterfall, ITIL, and Lean Six Sigma methodologies for continuous improvement. 

Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Dynamic professional with experience at GE Aerospace, skilled in client relationship management and financial reporting. Proven track record in delivering impactful market insights and developing strategic business plans. Adept at analytical thinking and effective communication, driving engagement and supporting organizational goals through innovative solutions.

Fabricio Gonzalez

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