Summary
Overview
Work History
Education
Skills
Experience
Timeline
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Shameica Allen

Shameica Allen

Jacksonville,FL

Summary

Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

16
16
years of professional experience

Work History

Citi Fraud Specialist

Citi Bank Corporate
10.2022 - Current
  • Investigated and resolved complex fraud cases using analytical tools and data analysis techniques.
  • Developed fraud detection strategies to identify potential risks and mitigate financial losses.
  • Collaborated with cross-functional teams to enhance fraud prevention measures and protocols.
  • Trained junior staff on fraud investigation processes and best practices for case management.
  • Analyzed transaction patterns to identify anomalies and suspicious activities within systems.
  • Implemented process improvements that increased efficiency in fraud detection workflows.
  • Prepared detailed reports on findings, ensuring accuracy for review by management and stakeholders.
  • Led initiatives to update fraud prevention technologies, driving enhanced security measures across the organization.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
  • Oversaw daily fraud monitoring activities, ensuring continuous protection for customers.
  • Enhanced company security with advanced fraud monitoring systems and tools.
  • Collaborated with cross-functional teams to update fraud prevention strategies, ensuring alignment with industry trends.
  • Optimized fraud investigation workflows, accelerating resolution times and minimizing customer impact.
  • Analyzed emerging fraud trends to adjust monitoring systems accordingly, staying ahead of potential threats.

Store Manager

Family Dollar Stores Inc.
04.2016 - 09.2022
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Increased profits 118% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Boosted sales by 201% by cultivating customer rapport and delivering superior customer service.

Central Parking Attendant

Central Park Group LLC
02.2010 - 03.2016
  • Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
  • Evaluated physical condition of vehicles before and after parking to assess for damage
  • Performed cash handling tasks such as , COLLECT and ACCEPT PAYMENTS.
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.
  • Collected parking lot fees from customers and issues parking stubs.
  • Positioned barricades and gates to maximize traffic flow through parking lot.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Directed drivers to parking spots.
  • Responded to questions about local area and company services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Created agendas and communication materials for team meetings.
  • Maintained cleanliness, neatness and organization of all areas.
  • Operated cash register, collected payments and provided accurate change.

Sad Reporting and Approval

Citibank
03.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Robert E Lee
Jacksonville, FL
05.2007

Skills

  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Staff training and development
  • MS Office proficiency
  • Project management
  • Operational budgeting
  • Sales expertise
  • Effective communication
  • Team collaboration
  • Accurate cash handling
  • Retail inventory management
  • Schedule management
  • Policy development
  • Cost analysis and savings
  • Cross-functional team leadership
  • Purchasing and planning
  • Recruitment and hiring
  • Compensation administration
  • Profit and loss accountability
  • Sound judgment skills
  • Customer retention strategies
  • Performance improvement initiatives
  • Financial administration

Experience

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Timeline

Sad Reporting and Approval

Citibank
03.2025 - Current

Citi Fraud Specialist

Citi Bank Corporate
10.2022 - Current

Store Manager

Family Dollar Stores Inc.
04.2016 - 09.2022

Central Parking Attendant

Central Park Group LLC
02.2010 - 03.2016

High School Diploma -

Robert E Lee

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