Teory English
21984 E. Morning Glory Avenue,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Citi Bank Corporate
11.2023 - 07.2025
- Assisted customers with account inquiries and transaction issues, ensuring timely resolutions.
- Collaborated with team members to enhance service delivery and customer satisfaction ratings.
- Documented interactions in CRM system, maintaining detailed records for follow-up actions.
Authorization Specialist
Radiology LTD
08.2021 - 11.2021
- Reviewed patient records to verify authorization requirements for imaging services.
- Coordinated with healthcare providers to obtain necessary documentation for insurance verification.
- Processed and tracked prior authorization requests to ensure timely approvals.
- Communicated with insurers regarding coverage policies and patient eligibility details.
- Implemented process improvements that enhanced turnaround time for authorizations.
Customer Service Representative
Alorica
01.2018 - 06.2019
- Assisted customers with account inquiries and transaction issues, ensuring timely resolutions.
- Collaborated with team members to enhance service delivery and customer satisfaction ratings.
- Documented interactions in CRM system, maintaining detailed records for follow-up actions.
Medical Claims Analyst
Centene
06.2019 - 03.2020
- Analyzed medical claims for accuracy and compliance with regulatory standards.
- Collaborated with healthcare providers to resolve discrepancies in claims processing.
- Reviewed and processed high volumes of claims using proprietary software systems.
- Conducted audits on claims submissions to ensure adherence to company policies.
Education
Communications
Grand Canyon University
Phoenix, AZHigh School Diploma -
Cienega High School
Vail, AZSkills
Customer service
Timeline
Customer Service Representative
Citi Bank Corporate
11.2023 - 07.2025
Authorization Specialist
Radiology LTD
08.2021 - 11.2021
Medical Claims Analyst
Centene
06.2019 - 03.2020
Customer Service Representative
Alorica
01.2018 - 06.2019
Communications
Grand Canyon University
High School Diploma -
Cienega High School