Leilani Gallegos
1001 Morning Glory Rd
Summary
Accomplished Office Manager at Pro Power, adept in office management and customer service, significantly enhanced team productivity and client satisfaction. Skilled in recruiting and building relationships, demonstrated leadership by instilling new core values. Expertise in sales techniques and business planning, contributing to robust business growth.
Overview
14
14
years of professional experience
Work History
Office Manager
Pro Power
1341 W 121st Ave Westminster Co 80234
03.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed scheduling and dispatching of technician appointments and projects
- Created call scripts for inbound, outbound, and cold calls
- Attended office training through Blue Collar Success Group
- Built Relationships with new and existing clients
- Established and oversaw performance targets for call center associates.
- Effectively resolved escalated customer complaints through proactive problem-solving techniques, resulting in higher satisfaction scores from clients.
- Managed SEO account, Lead Generators and Google Reviews
- Handled marketing and merchandise, planning events for networking. Assisted in social media accounts
- Help grow a new culture with technicians and office staff by instilling new mission statement and core values
Assistant/Store Co-Manager
Buckle
Lakewood, CO
03.2015 - 03.2023
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
- Hired, trained and evaluated personnel in sales and marketing.
- Streamlined inventory management processes for timely stock replenishment with Operations and Freight Managers.
- Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
- Recommended quality workers to increase company's productivity and profitability.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Helped with planning daily, monthly, and quarterly schedules and delegating assignments to meet coverage and service demands.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Lead
Pioneer Communications
Ulysses, KS
12.2010 - 12.2014
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures with accounting team.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Ran Schedule for IT technicians in computer repair and onsite installs and projects.
- Completed point of sale opening and closing procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Planned and hosted various events for the community to network and build new relationships
- Ran a Development team on a monthly basis to discuss ideas, projects, new merchandise, and promotions
Education
High School Diploma -
Horizon High School
Thornton, CO05-2008
Skills
- Customer service
- Store operations
- Staff training and development
- Office management
- Sales and marketing
- Recruiting
- Sales Techniques
- Business planning
- Building Relationships
- Verbal and written communication
- Goal setting
Languages
Spanish
Professional Working
Timeline
Office Manager
Pro Power
03.2023 - Current
Assistant/Store Co-Manager
Buckle
03.2015 - 03.2023
Store Lead
Pioneer Communications
12.2010 - 12.2014
High School Diploma -
Horizon High School