Rachel Powell
Dallas,TX
Summary
Dynamic Customer Account Manager with 11 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales processes, software and CRM data to identify, analyze and grow opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Success Manager
McAfee
Dallas, TX
01.2019 - Current
- Customer liaison between Support, Professional Services, Product Management, Product Development, and Sales
- Grew $100k account at risk of losing renewal to $3M 3-year customer
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- 3m upgrade & failed, took 18m to resolve; subsequent upgrade took 1w to complete, post-upgrade issues resolved within 2mo
Territory Account Manager
McAfee
Toronto, Ontario
05.2016 - 01.2019
- Security project planning with customers and improving security operations, growing sales across the product suite
- Drove engagement, improved satisfaction and earned advocacy through communication and relationship management.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Sold over $[Amount] of [Type] product in [Timeframe], exceeding sales goals [Number]%.
- Developed and led sales training initiatives for employees and teams across organization.
Inside Sales Account Manager
McAfee
Dallas, TX
04.2013 - 05.2016
- Inside Sales MVP for Q2 2014, Inside Sales Rep of the Year 2014: North America Enterprise
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
Chief of Staff
Lamacar
Dallas, TX
01.2011 - 04.2013
- Achieved operational cost savings of 30% by lowering paper volume, heighten productivity, ensuring compliance requirements, and minimizing audit risks.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Executive Assistant
Careington International
Frisco, TX
01.2010 - 05.2011
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Developed and updated spreadsheets and online portal to track, analyze and report on performance and sales data for 5000 agents.
Education
International Economics and Modern Languages, French Language
Georgia State University
Skills
- Conference Speaker
- High Risk Customer Retention
- Inter-department collaboration
- Staff mentoring & leadership
- Strategic communications
Certification
- Health & Life Insurance License - Continental US
- Sandler Sales Training
Timeline
Customer Success Manager
McAfee
01.2019 - Current
Territory Account Manager
McAfee
05.2016 - 01.2019
Inside Sales Account Manager
McAfee
04.2013 - 05.2016
Chief of Staff
Lamacar
01.2011 - 04.2013
Executive Assistant
Careington International
01.2010 - 05.2011
International Economics and Modern Languages, French Language
Georgia State University
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