Hi, I’m
Becca Cox
Eldridge
Summary
Organized and efficient care coordinator with expertise in appointment scheduling and data entry. Committed to improving client experiences through effective communication and timely support. Dedicated to providing a professional, warm, and welcoming experience.
Overview
28
years of professional experience
Work History
QC Natural HealthDavenport
Remote Care Coordinator
02.2024 - 12.2025
Job overview
- Assisted in scheduling appointments and accessing services.
- Educated potential and new clients about wellness programs and available resources.
- Explained policies, procedures, and services to clients.
- Responded promptly to inquiries from clients regarding their accounts and care plans.
- Provide a compassionate experience and performed active listening and de-escalation of client concerns.
- Tracked enrollment statistics.
- Packaged and mailed at-home test kits.
Centered TherapiesDavenport
Front Desk Coordinator
08.2021 - 03.2024
Job overview
- Managed front desk operations and maintained a warm, welcoming environment for clients.
- Scheduled appointments and coordinated with providers to optimize client flow.
- Answered incoming calls, handled customer inquiries, and provided information about therapy services offered.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that all front desk areas were kept clean and organized at all times.
- Opened the office and completed closing procedures daily.
City Of EldridgeEldridge
Library Clerk/Page
08.2021 - 06.2022
Job overview
- Greeted visitors and provided customer service in a friendly and professional manner to enhance patrons' experiences in the library.
- Answered telephone inquiries from patrons regarding library services and procedures.
- Scanned barcodes on library material for check-in and check-out operations.
- Handled daily cash transactions for fines, fees, and other library services.
- Updated patron accounts when necessary by changing contact information or adding notes.
- Inspected returned items for damage or missing parts before checking them back in.
- Organized and reshelved library materials according to established classification systems.
- Maintained cleanliness and orderliness of library spaces and reading areas.
- Performed opening and closing procedures.
FamilyPark View
Homemaker
01.1998 - 08.2021
Job overview
- Manage and maintain all household needs.
- Provide guidance and assistance in a nurturing, supportive environment.
- Volunteer work in the classroom and community.
Education
Mount Mercy CollegeCedar Rapids, IA
from Psychology
Scott Community CollegeBettendorf, IA
from General Studies
Bettendorf High SchoolBettendorf, IA
High School Diploma
12-1995
Skills
- Exceptional interpersonal communication skills
- Appointment scheduling
- Excellent organizational and time management skills
- Data entry
- Caring and compassionate
- HIPAA certified
- Active listening and de-escalation of client concerns
- Mandatory reporter training
Timeline
Remote Care Coordinator
QC Natural Health
02.2024 - 12.2025
Front Desk Coordinator
Centered Therapies
08.2021 - 03.2024
Library Clerk/Page
City Of Eldridge
08.2021 - 06.2022
Homemaker
Family
01.1998 - 08.2021
Mount Mercy College
from Psychology
Scott Community College
from General Studies
Bettendorf High School
High School Diploma