Job Search Status
Open to workDesired start date: Immediately
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Jenna D. Demoss
Danville
Work Preference
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
20
20
years of professional experience
Work History
Remote Care Coordinator
Carenet Health
Danville
10.2021 - 05.2025
- Patient intake coordination — Collected demographics, medical history, insurance details, and presenting concerns to ensure nurses and providers had complete, accurate information before triage.
- High Call Volume Handling — Managed 60–100 inbound calls per shift, prioritizing urgent needs, de-escalating distressed callers, and routing cases to the appropriate clinical team.
- Clinical triage support — Followed structured intake protocols, asked clarifying questions, and documented symptoms to support safe, timely nurse triage decisions.
- EMR and multi-system navigation — Updated charts, entered encounter notes, verified coverage, and processed referrals across multiple platforms with 99% accuracy.
- Insurance verification — Confirmed eligibility, MCO details, PCP assignments, and coverage limitations to prevent delays in care.
- Documentation accuracy — Maintained HIPAA-compliant records, ensured complete intake packets, and reduced follow-up clarification calls by providing thorough first-touch documentation.
- Care coordination support — Scheduled appointments, communicated next steps clearly.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Provided crisis intervention services when needed.
Career Transition
Independent
Danville
11.2020 - 10.2021
Managed a self-directed job search and interview process targeting roles in high-volume, customer-centric environments.
Utilized this period to evaluate market trends and ensure alignment with fast-paced remote and administrative operations
Remote Services Technician
Support.Com
Danville
06.2020 - 11.2020
- Provided technical support for customer inquiries regarding software and hardware issues.
- Diagnosed and resolved technical problems using troubleshooting tools and methodologies.
- Utilized excellent verbal communication skills to convey complex procedural information clearly and calmly to remote clients.
Medical Leave of Absence
Personal
Danville
11.2018 - 06.2020
- Temporarily stepped away from the workforce to address and successfully resolve a personal health priority.
- Fully concluded the leave and seamlessly re-entered the workforce in June 2020
Lead Pharmacy Technician
CVS Pharmacy
Danville
08.2016 - 11.2018
- Supervised pharmacy staff to ensure accurate medication dispensing.
- Trained new technicians on pharmacy procedures and software systems.
- Managed inventory levels and ordered pharmaceutical supplies as needed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Interpreted physician's instructions accurately when preparing prescriptions.
Pharmacy Inventory Specialist
CVS Pharmacy
Westville
04.2015 - 08.2016
- Conducted regular audits to maintain inventory integrity and compliance.
- Investigated discrepancies between physical count and computer records.
- Received incoming shipments of drugs from wholesalers or manufacture
- Ordered drugs from wholesalers or manufacturers when needed for patient care.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Pharmacy Technician Trainee
CVS Pharmacy
Westville
12.2013 - 04.2015
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided exceptional customer service at the pharmacy counter daily.
- Performed cashier duties such as accepting payments and issuing receipts.
Sales Representative
Illinois Title Loans, Inc
Champaign
08.2011 - 12.2013
- Engaged customers to understand loan needs and provide tailored solutions.
- Processed loan applications efficiently using company-specific software systems.
- Educated clients on the benefits and terms of title loans clearly and effectively.
Cashier
Schroeders Drive-Inn
Danville
03.2005 - 08.2011
- Processed customer transactions efficiently and accurately at busy drive-in restaurant.
- Handled cash, credit, and gift card payments with precision and care.
- Maintained cleanliness of work area and ensured compliance with health standards.
Education
High School Diploma - General Studies
Midwest Christian Academy
Bloomington, IL 08.2004 - 05.2007
Skills
- Patient intake coordination
- Clinical triage support
- EMR navigation
- Insurance verification
- Crisis intervention
- Communication skills
- Attention to detail
- Team collaboration
- Adaptability
- Empathy and compassion
- HIPAA compliance
- Patient advocacy
- Documentation proficiency
- Medical terminology
- Active listening
Timeline
Remote Care Coordinator
Carenet Health
10.2021 - 05.2025
Career Transition
Independent
11.2020 - 10.2021
Remote Services Technician
Support.Com
06.2020 - 11.2020
Medical Leave of Absence
Personal
11.2018 - 06.2020
Lead Pharmacy Technician
CVS Pharmacy
08.2016 - 11.2018
Pharmacy Inventory Specialist
CVS Pharmacy
04.2015 - 08.2016
Pharmacy Technician Trainee
CVS Pharmacy
12.2013 - 04.2015
Sales Representative
Illinois Title Loans, Inc
08.2011 - 12.2013
Cashier
Schroeders Drive-Inn
03.2005 - 08.2011
High School Diploma - General Studies
Midwest Christian Academy
08.2004 - 05.2007