Shawnda Sirmons
MedExpress Urgent Care, UPMC GO-HEALTHUC
Pittsburgh,PA
10
years of professional experience
Seasoned Scheduling Manager with over 10 years in administrative operations and scheduling coordination. Led staff scheduling, client appointments, and workflow optimization. Demonstrated expertise in project management and customer engagement, ensuring efficient resource allocation. Bilingual communicator with strong problem-solving and organizational skills.
Work History
Patient Care Coordinator
3 Years 11 Months- Manage patient appointment scheduling, ensuring accurate time slots and minimizing wait times.
- Coordinated patient appointment scheduling, ensuring accurate time slots and reducing wait times for improved patient flow.
- Answered patient inquiries via phone, provided appointment details, and directed calls to appropriate staff members.
- Processed copays, deductibles, and other patient payments efficiently to facilitate seamless transactions.
- Ensure the waiting area and patient spaces are clean, organized, and welcoming for patients.
- Facilitated patient discharge by providing aftercare instructions and scheduling follow-up visits to enhance continuity of care.
Scheduling Manager
4 Years 9 Months- Achieved 98-100% payroll accuracy by creating and managing weekly schedules.
- Coordinated client appointments and facilitated communication between departments to enhance operational flow.
- Streamlined scheduling systems to improve performance and client satisfaction.
- Trained and mentored scheduling coordinators to strengthen team cohesion and effectiveness.
- Adjusted staffing based on census ratios and client needs.
- Modified staffing levels according to census ratios and client needs.
- Responded to client inquiries promptly via phone and email.
- Streamlined scheduling systems to elevate performance and enhance client satisfaction.
- Coordinated corporate travel arrangements and processed expenses.
Education
Associate of Applied Science - Paralegal Studies
Certificate - Phlebotomy
Associate of Applied Science - Psychology & Child Development
Skills
Patient Flow Management
Patient Discharge Coordination
Patient intake coordination
Scheduling coordination
Time Management & Multitasking
Care Process Optimization
AxisCare and HHA
Document management
Customer Service & Client Relations
Personnel Management & Training
Active listening
Timeline
Patient Care Coordinator
MedExpress Urgent Care, UPMC GO-HEALTHUC
08.2022 - CurrentRead More
Scheduling Manager
Patriot Home Health Care
10.2016 - 07.2021Read More
University of Pittsburgh
Associate of Applied Science from Psychology & Child Development
Read More
Allison Empower Yourself
Certificate from Phlebotomy
Read More
Academy of Court Reporting
Associate of Applied Science from Paralegal Studies
Read More