JASMINE WEST
Sentara Health Plans
Hampton,VA
1
Certification
11
years of professional experience
Detail-oriented Healthcare Professional experienced in patient services coordination and healthcare administration. Achieved efficient management of patient schedules and information through strong communication and organizational skills. Focused on pursuing a degree in Medical Information Technology to enhance expertise in Health Information Management and healthcare data.
Work History
Patient Services Coordinator (Remote)
2 Years 11 Months- Processed insurance authorizations and validated provider documentation
- Reviewed patient records for compliance and accuracy prior to clinical workflows
- Maintained EHR data, fax logs, and demographic records with high accuracy
- Verified NPI/provider data in Jiva system to ensure data integrity
- Reduced documentation errors through consistent quality checks
- Collaborated with clinical and administrative teams to streamline workflows
- Handled high-volume requests while maintaining strict HIPAA compliance
Patient Support Agent (Remote)
2 Years 4 Months- Resolved patient inquiries efficiently while maintaining confidentiality
- Verified insurance eligibility and scheduled patient appointments across systems
- Coordinated prescription communication with pharmacists, ensuring compliance with HIPAA regulations and enhancing patient medication access
- Resolved patient inquiries promptly while maintaining confidentiality, contributing to patient satisfaction and trust
- Assisted patients in navigating multiple healthcare systems to streamline their intake processes. to improve patient intake processes
Customer Care Specialist
4 Months- Executed data entry and processed medical records to maintain accurate patient information
- Managed inbound/outbound communications regarding case updates
- Coordinated inbound/outbound communications to provide timely case updates to patients
- Verified accuracy of patient documentation and eligibility data to support compliance and patient care
Customer Service Representative
7 Months- Facilitated processing of Medicare Advantage claims and prior authorizations
- Maintained compliance with healthcare policies and documentation standards to ensure accurate record-keeping
- Ensured compliance with healthcare policies and documentation standards
- Addressed and resolved billing and authorization delays to enhance member satisfaction
Logistics Specialist
3 Years 1 Month- Managed inventory control and records tracking to ensure accurate supply documentation
- Coordinated logistics for training and deployments to enhance operational readiness
- Improved tracking efficiency through organized record-keeping systems
- Streamlined record-keeping systems to improve tracking efficiency
Education
Medical Information Technology - Medical Information Technology
Coursework: Medical Terminology, Medical Office Systems, Critical Thinking
Skills
Eligibility verification
EHR management
Patient data management
Data accuracy
Compliance expertise
Health information management
Detail-oriented data management
Patient intake coordination
Microsoft Office expertise
Healthcare communication
Accomplishments
Received Honors Certificate for 3.8 GPA at Miller Motte College for medical information technology
Certification
- Certified Medical Administrative Assistant (CMAA)
- Certified Pharmacy Technician (CPhT)
Timeline
Patient Services Coordinator (Remote)
Sentara Health Plans
04.2023 - 03.2026Read More
Patient Support Agent (Remote)
CleanSlate Centers
11.2020 - 03.2023Read More
Customer Care Specialist
Patient Advocate Foundation
04.2020 - 08.2020Read More
Customer Service Representative
Anthem
09.2019 - 04.2020Read More
Logistics Specialist
Army National Guard
10.2014 - 11.2017Read More
Miller-Motte College
Medical Information Technology from Medical Information Technology
Read More