Cathy Flores
Phoenix,AZ
Summary
Dynamic patient services professional with a proven track record in enhancing patient experiences through effective bilingual communication and meticulous insurance verification. Facilitates seamless collaboration with clinical teams to ensure compliance and operational efficiency, prioritizing patient support and satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Services representative
Estrella Women’s Health Center
Phoenix, AZ
12.2018 - Current
- Responsible for checking eligibility and benefits for future schedule, scheduling patient appointments, and support for the front office.
- Appointment scheduling for multiple providers and locations.
- Insurance Verification for upcoming appointments for multiple providers and appointment types.
- Verify Benefits for Upcoming Procedures including co-pay, deductible and out-of-pocket responsibilities.
- Assist patients with questions regarding benefits, billing information, and referrals/authorizations.
- Contact patients regarding outstanding account balances and coordinate payment options.
- Multitasking and Time Management to ensure Excellent Customer Support and Team Support.
- Collaborate with Clinical Staff and Providers to ensure accurate communication with the patient.
- Protect Patient Privacy and confidentiality by ensuring compliance with HIPAA standards.
Medical Record Specialist
CIOX Health
Phoenix, AZ
12.2016 - 12.2017
- Reviewed and processed incoming patient medical records for compliance with electronic health record formatting standards.
- Validated patient documentation to enhance data accessibility and streamline computer-readable record management.
- Conducted quality checks on medical records to ensure accuracy and adherence to documentation standards.
Buyer
APSM Systems
Phoenix, AZ
12.2006 - 12.2015
- Purchased sheet metal, electronic components, PCBs, cabling, plastics and many more items for box builds.
- Purchased material for a sheet metal fabrication, dry and wet paint, harness, and electronic assembly.
- Negotiated with suppliers to achieve cost reductions.
- Evaluated suppliers to ensure on-time delivery and adherence to quality standards.
- Traveled to customer sites to discuss existing and upcoming projects.
- Facilitated ongoing communication with Mexico facility using bilingual skills.
Customer Service Representative
Bank of America
Phoenix, AZ
12.2005 - 12.2006
- Provided support to Spanish-speaking customers to address their needs.
- Managed customer accounts by addressing issues and providing support to Spanish-speaking customers.
- Identified solutions to customer issues, enhancing their experience.
- Guided customers to appropriate departments, facilitating issue resolution.
- Selected and sold protection plans tailored to customer needs.
Medical Clerk II
Barrows Neurology Institute
Phoenix, AZ
12.2004 - 12.2005
- Responsible for organization of office, filing and researching patient files.
- Successfully organized transferring of files into computer electronic systems to achieve a paperless environment.
- Filed, researched and organized patient files and reports.
- Worked with staff to ensure accurate filing and organization to their new format.
Customer Service Representative
Taco Bell
Phoenix, AZ
12.2000 - 12.2004
- Served 200+ customers daily, contributing to monthly sales exceeding $3,000.
- Facilitated communication for Spanish-speaking customers, enhancing shopping experience and engagement.
- Delivered training sessions, improving team effectiveness and customer satisfaction.
- Led training sessions for new and existing employees to improve knowledge and skills.
- Oversaw daily operations for team of 6, ensuring efficient workflow and service delivery.
- Prepared 30 plus items for setup of the next shift.
Education
Diploma - Medical Administrative Assisting
International Institute of the Americas
Skills
- Patient intake procedures
- Eligibility verification
- Benefit verification
- Claims resolution
- HIPAA compliance
- Customer service excellence
- Fluent in Spanish
Certification
- HIPAA (Health Insurance Probability and Accountability Act) yearly Certification
- Privacy and Security Training
Timeline
Patient Services representative
Estrella Women’s Health Center
12.2018 - Current
Medical Record Specialist
CIOX Health
12.2016 - 12.2017
Buyer
APSM Systems
12.2006 - 12.2015
Customer Service Representative
Bank of America
12.2005 - 12.2006
Medical Clerk II
Barrows Neurology Institute
12.2004 - 12.2005
Customer Service Representative
Taco Bell
12.2000 - 12.2004
Diploma - Medical Administrative Assisting
International Institute of the Americas