Adrienne Naccarato
Pittsburgh,PA
Summary
Professional with extensive experience in patient intake management and administrative support within healthcare settings. Demonstrated ability to enhance workflow efficiency through effective scheduling and communication strategies, resulting in improved patient access to services. Proven track record of training staff on service protocols and implementing electronic health record updates, contributing to data accuracy and streamlined operations. Skilled in handling high-volume calls and managing patient interactions, ensuring a positive experience while adhering to billing and insurance verification procedures. Experienced in fast-paced environments and adaptable to last-minute changes. Eager to utilize time management and organizational skills across diverse settings. Thrives under pressure and consistently earns high marks for work quality and speed. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Patient Services Representative
UPMC Rehabilitation Institute
Pittsburgh, Pa
07.2020 - Current
- Managed patient intake processes, ensuring accurate data collection and enhancing overall workflow efficiency.
- Coordinated scheduling for appointments and procedures, optimizing patient access to rehabilitation services.
- Facilitated communication between patients and healthcare providers, improving patient understanding of treatment plans.
- Trained and mentored new staff on patient service protocols, fostering a cohesive team environment.
- Implemented electronic health record updates, improving data accuracy and streamlining administrative tasks.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified demographics and insurance information to register patients in computer system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Assist facility director in creating templates for therapists for scheduling, Also used detailed problem solving skills to fix templates and rearrange schedules for therapist and patients during various situations as needed.
- Ran credit card batches and balanced deposits on daily basis.
Retail Customer Service Representative
TARGET
, USA
07.2017 - 05.2020
- Managed, trained, cross -trained front area personnel
- Performed exemplary service to high-end customers
- Performed daily monetary exchanges and balancing
- Provided all sales transactions
- Provided leadership and instruction to fellow staff
- Responsible for open/close and oversee compliance of all alarm/personal safety procedures
- Established customer contact and foster relationships to create and protect core client business
- Evaluated job performances of front desk staff to ensure acceptable work expectations are met
- Resolved customer service issues quickly, efficiently, and courteously while recommending improvements for service based on customer feedback
- Implemented new daily front area procedures to improve the efficiency of day-to-day operations
- Great Lakes Illinois
Administrative Assistant
LANDMARK HOME HEALTHCARE
Pittsburgh, USA
05.2007 - 11.2010
- Delivered all correspondence on behalf of chief officer
- Coordinated and confirmed office billing, insurance verification
- Performed electronic claim submissions, posting of insurance and personal payments and followed up on delinquent accounts
- Interacted professionally with patients and associates at all times and promptly responded to requests with accuracy and a courteous demeanor
- Developed and applied exceptional customer service skills
- Delivered high quality, professional oral and written skills to project a positive image of the business
- Exhibited sound judgment and the ability to make reasonable decisions in the absence of direction
- Pittsburgh PA
Education
College Prep Courses
Community College Allegheny County
09.2004 - 05.2008
General Studies
Career Connections High School
Pittsburgh, PASkills
- Strong mastery of verbal and communication skills
- Proven leadership skills
- Excellent customer/client relationship skills
- Patient intake management
- Appointment scheduling
- Patient-provider communication
- Staff training
- Electronic health records
- Insurance verification
- Payment collection
- Document management
- Administrative support
- High-volume call handling
- Billing procedures
- Team collaboration
- Patient registration
- Workflow efficiency
- Medical insurance
- Medical billing
- Phone etiquette
- Conflict resolution
Timeline
Patient Services Representative
UPMC Rehabilitation Institute
07.2020 - Current
Retail Customer Service Representative
TARGET
07.2017 - 05.2020
Administrative Assistant
LANDMARK HOME HEALTHCARE
05.2007 - 11.2010
College Prep Courses
Community College Allegheny County
09.2004 - 05.2008
General Studies
Career Connections High School