Tahtianna Edwards
Dallas
Summary
Dedicated and compassionate customer service professional with over 8 years of experience in healthcare and call center environments. Expertise in patient support, conflict resolution, and delivering exceptional service in fast-paced settings. Strong communicator with keen attention to detail and a steadfast commitment to customer satisfaction, poised to contribute significantly to organizational success in a dynamic role. Eager to leverage extensive experience to enhance client experiences and drive positive outcomes.
Overview
9
9
years of professional experience
Work History
Patient Services Representative
Baylor Medical Center
Dallas, TX, USA
06.2024 - 10.2025
- Managed patient inquiries, ensuring timely and accurate responses to enhance service quality.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times for patients.
- Educated patients on dietary guidelines and enteral feeding basics.
- Processed diet orders and ensured accurate patient information for dietitians.
- Coordinated meal tray delivery and retrieval to ensure efficient food service operations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Sales Associate
RaceTrac
Dallas, TX, USA
07.2023 - 05.2024
- Maintained store cleanliness and operational efficiency.
- Collaborated with management to develop strategies for upselling and cross-selling products effectively.
- Facilitated accurate financial exchanges by adhering to established cash handling protocols.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Developed and delivered comprehensive training programs to enhance team performance in sales and customer service.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
Customer Service Representative
Teleperformance
Richardson, TX, USA
02.2020 - 05.2023
- Responded to customer inquiries via phone, email, and chat.
- Resolved complaints while maintaining high customer satisfaction.
- Processed orders and maintained detailed account records.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Analyzed customer feedback to identify areas for process improvement and increased service effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Care Technician
Northside Hospital
Irving, TX, USA
11.2018 - 01.2020
- Monitored and reported patient conditions.
- Provided direct patient care, including bathing, feeding, and mobility support
- Conducted regular inventory checks on medical supplies to ensure availability
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained accurate documentation.
- Assisted nursing staff in monitoring vital signs and documenting patient information
Customer Service Representative
The CMI Group
Dallas, TX, USA
03.2017 - 08.2018
- Facilitated high-quality customer interactions to enhance satisfaction and resolve inquiries promptly.
- Addressed customer concerns with efficiency and professionalism.
- Executed strategies for collecting on past due accounts to minimize financial risk.
- Analyzed account details and negotiated settlements on charged-off accounts to enhance financial outcomes.
- Guided customers in establishing payment plans and deferments to enhance financial flexibility.
Education
High School Diploma -
Crandall Compass Academy
01.2017
Skills
- Customer Service & Client Support
- Patient Care Assistance
- Conflict Resolution
- Strong Verbal & Written Communication
- Multitasking in Fast-Paced Environments
- Call Center Operations
- Data Entry & Record Maintenance
- Time Management
- Team Collaboration
- Problem Solving
- Food Service & Safety Procedures
- Microsoft Office & Basic Computer Skills
Personal Information
- Work Permit: Authorized to work in the U.S. for any employer
- Visa Status: Authorized to work in the U.S. for any employer
Languages
English
Full Professional
Timeline
Patient Services Representative
Baylor Medical Center
06.2024 - 10.2025
Sales Associate
RaceTrac
07.2023 - 05.2024
Customer Service Representative
Teleperformance
02.2020 - 05.2023
Patient Care Technician
Northside Hospital
11.2018 - 01.2020
Customer Service Representative
The CMI Group
03.2017 - 08.2018
High School Diploma -
Crandall Compass Academy