Celeste Ocloo
Bronx,NY
Summary
Compassionate psychology graduate with experience in behavioral support, patient care, and clinical settings. Skilled in ADLs, patient interaction, teamwork, and adaptable, client-centered care that promotes independence and quality outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Representative
City MD Urgent Care
Bronx, NY
10.2025 - Current
- Served as the first point of contact for patients, managing check-in and registration in a fast-paced clinical environment.
- Verified patient information, insurance, and documentation while ensuring accuracy and confidentiality.
- Provided patient support by answering questions, assisting with navigation of services, and helping maintain a welcoming and organized environment.
- Assisted patients with mobility needs, including wheelchair support, to ensure safe and accessible care.
- Collaborated with medical staff to support efficient patient flow and maintain quality care delivery.
Behavior Technician
Applied ABC - Autism Therapy Center
Bronx, NY
05.2025 - 09.2025
- Provided individualized behavioral support for children with autism in both residential and educational settings.
- Implemented behavior intervention strategies under clinical supervision to improve functional and social skills.
- Assisted with activities of daily living (ADLs), including hygiene, dressing, and structured routines.
Work Study Student Nursing Dept
College of Staten Island
Staten Island, NY
09.2024 - 05.2025
- Performed data entry, organizing, and updating student and patient records in the electronic health system (EHR) and provided phone support.
- Assisted faculty with classroom setup and administrative tasks.
- Scheduled meetings, advisor appointments, and classroom sessions.
- Designed flyers and informational materials for nursing events using Microsoft Word and PowerPoint.
Psychology Intern
NY Behavioral Health Center
New York, NY
01.2025 - 04.2025
- Supported caseworkers with intake interviews and documentation.
- Observed therapy sessions and contributed to treatment plan discussions.
- Conducted literature reviews on behavioral therapies and adolescent development.
- Participated in weekly team meetings with psychologists and social workers.
Apparel Sales Associate
DICK'S Sporting Goods
Staten Island, NY
09.2023 - 01.2024
- Assisted customers with apparel selection and fitting rooms.
- Maintained organized and clean merchandise displays.
Summer Camp Counselor
YMCA Child Development Center
Harlem, NY
06.2022 - 08.2022
- Supervised and engaged groups of children in structured recreational and educational activities.
- Promoted social interaction, teamwork, and positive behavior in a group setting.
- Assisted with meals, naptime, and pool supervision.
- Promoted a fun and inclusive camp environment.
Education
Bachelor of Science - Psychology
College of Staten Island
Staten Island, NY05.2025
High School Diploma - International Careers
Jacqueline Kennedy Onassis High School
Manhattan, NY06.2021
Skills
- Behavioral support and crisis intervention
- Emotional regulation and de-escalation techniques
- Communication & interpersonal skills
- Customer service & team collaboration
- Client-centered care
- Patient interaction and support
Certification
- Certified Alzheimer Caregiver
- Health/Wellness Board Certified Coach
- Therapeutic Crisis Intervention for Schools (TCIS)
Timeline
Patient Services Representative
City MD Urgent Care
10.2025 - Current
Behavior Technician
Applied ABC - Autism Therapy Center
05.2025 - 09.2025
Psychology Intern
NY Behavioral Health Center
01.2025 - 04.2025
Work Study Student Nursing Dept
College of Staten Island
09.2024 - 05.2025
Apparel Sales Associate
DICK'S Sporting Goods
09.2023 - 01.2024
Summer Camp Counselor
YMCA Child Development Center
06.2022 - 08.2022
High School Diploma - International Careers
Jacqueline Kennedy Onassis High School
Bachelor of Science - Psychology
College of Staten Island