Akeelas Crawford

• Assisted patients with registration and insurance verification processes.
• Facilitated seamless patient check-in procedures to enhance overall experience.
• Managed appointment scheduling using electronic health record systems effectively.
• Responded promptly to patient inquiries, providing accurate information and support.
• Maintained confidentiality of patient records in compliance with HIPAA regulations.
• Trained new team members on best practices for patient engagement and support.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Collaborated with healthcare staff to resolve access-related issues efficiently.

Provided case management for 30-40 cases at a time, advocacy, and support to individuals and families in need, ensuring their safety, stability, and well-being.

• Developed individualized service plans addressing client needs and goals.
• Conducted client assessments to determine eligibility for social services programs.
• Provided crisis intervention and support to clients facing immediate challenges.
• Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.

• Managed 5-10 tables efficiently, ensuring timely order delivery.
• Maintained cleanliness and organization of dining area for optimal ambiance.
• Provided exceptional customer service in high-pressure dining environment.

• Provided exceptional customer support through effective communication and problem-solving skills.
• Managed high volume of inbound calls ranging from 50-75 a day, addressing customer inquiries and resolving issues promptly.
• Handled escalated complaints with professionalism, ensuring resolution aligned with company standards.