Kiara Lubin
Lake Charles,USA
Summary
Achieved enhanced plant security through proactive monitoring and incident reporting. Elevated customer service standards by resolving client issues efficiently. Improved appointment scheduling processes, resulting in increased operational productivity. Advanced HIPAA compliance measures to protect sensitive information. Streamlined registration and admissions workflows, leading to improved user satisfaction. Optimized payment processing accuracy, contributing to financial reliability. Strengthened communication with diverse populations, fostering a welcoming environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Memorial LSU Family Practice
Lake Charles, LA
01.2025 - Current
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Created new patient charts to include personal and insurance information and reason for visit.
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
- Processed payments received from patients according to established guidelines for proper accounting procedures.
- Exhibited effective communication skills when interacting with diverse populations in a professional manner.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Collaborated with other departments within the organization to coordinate care for each patient's needs.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Security Officer
Strategos Dynamics, Inc./SASOL
Westlake
08.2021 - 10.2024
- Sign In/Out 18 wheeler trucks/deliveries
- Sign In/Out all visitors/contractors
- Log trucks in/out computer system
- Issue out badges
- Answer/direct phone calls
- Provide access to certain gate entries
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Observed, reported and documented suspicious activities to management.
- Prepared detailed reports of security incidents and investigations.
- Maintained daily logs of all activity occurring on the premises.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Monitored security camera footage and reviewed daily reports from alarm systems.
- Provided employees and visitors with proper company-issued identification, maximizing security.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
DSD Receiver
Walmart
Lake Charles
10.2021 - 04.2022
- Keeping up with paperwork/filing paperwork
- Logging merchandise into system
- Checking vendors in/out
- Unloading grocery trucks
- Clearing out reclamations
- Keeping back room organized
- Stocking liquor
G4S Security Officer
G4S Secure Solutions/SASOL
Westlake
02.2020 - 08.2021
- Presenting at all times, a smart, alert and visible security presence at the premises of our clients
- Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity
- Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift
- Ensuring the safety and security of our clients' buildings and assets by complying with safe working procedures and carrying out all security duties as specified, including internal and external patrols, monitoring CCTV, searching people and vehicles as examples
- Reporting any security events and dealing with emergency situations, including initial alerts and evacuations, in accordance with site procedures
- Working as part of a team to provide conflict resolution assistance at client premises where there is potential for conflict
- Greeting, assisting and directing members of the public visiting the premises of our client
Hostess
Landry's Seafood House
Lake Charles
04.2018 - 11.2019
- Coordinate seating and organize reservations
- Greet customers
- Clean and prepare tables
- Monitor training of new employees
- Uphold a high standard of customer service
- Answer all telephone calls
- Takes customer to-go orders
- Accommodate and manage private parties
Carhop/Fountain
Sonic Drive-In
Westlake
12.2014 - 07.2019
- Ensuring that all restaurant menu items meet operational standards
- Greeting all guests in a polite and friendly manner with a smile
- Making accurate change quickly and efficiently for restaurant guests
- Carrying and balancing a tray weighing up to 25 pounds
Server/Hostess
Isle of Capri Casinos
Westlake
02.2017 - 07.2018
- Greeted customers as they entered the restaurant
- Took their reservation or put them on a waiting list
- Gave them menus and showed them to their seat
- Handled phone calls and customer queries about the restaurant and menu
- Assisted various restaurant staff when necessary
- Took orders
- Answered questions about the menu and food
- Sold the restaurant's food and drinks
- Took payments
- Communicated orders with the kitchen staff
- Seated customers
- Helped with customer service and cleaning
Education
Some College - Nursing
SOWELA Technical Community College
Lake Charles, LA04.2018
Some College - Nursing
Louisiana State University-Alexandria
Alexandria, LA05.2017
High School Diploma - undefined
Westlake High School
Westlake, LA05.2016
Skills
- HIPAA compliance
- 4 1/2 Years Plant Security Experience
- Registration and admissions
- Payment processing
- Cashier
- Customer Service
- Telephone Skills
- Host/Hostess
- Computer skills
- Access Control
- Shift work experience
- Phone and email etiquette
- Appointment scheduling
- Logistics
- Restaurant Server
- Cash Handling
- Appointment Scheduling
- Security
- CCTV Monitoring
- Incident Reporting
Certification
- Transportation Worker Identification Credential (TWIC), 08/01/24
- ServSafe, 08/01/22
- Work Permit, I Am Authorized to work in the US for any Employer
- SST - Site Safety Card
- Guard Card
Timeline
Patient Access Representative
Memorial LSU Family Practice
01.2025 - Current
DSD Receiver
Walmart
10.2021 - 04.2022
Security Officer
Strategos Dynamics, Inc./SASOL
08.2021 - 10.2024
G4S Security Officer
G4S Secure Solutions/SASOL
02.2020 - 08.2021
Hostess
Landry's Seafood House
04.2018 - 11.2019
Server/Hostess
Isle of Capri Casinos
02.2017 - 07.2018
Carhop/Fountain
Sonic Drive-In
12.2014 - 07.2019
Some College - Nursing
SOWELA Technical Community College
Some College - Nursing
Louisiana State University-Alexandria
High School Diploma - undefined
Westlake High School