REBECCA WRIGHT
Arnot Health - Centralus
Elmira
11
years of professional experience
Managed patient care and medical office operations, contributing to seamless workflow and improved patient experiences in a dynamic hospital setting.
Work History
Patient Access Representative
3 Months- Scheduled patient appointments and managed daily clinic workflow.
- Answered phones, greeted patients, and provided excellent customer service in a busy medical office environment.
- Maintained accurate patient records and updated electronic medical charts.
- Verified insurance eligibility and benefits, ensuring accurate processing of patient information.
- Enhanced patient experience by addressing inquiries and resolving issues promptly.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Endoscopy Technician
6 Years- Assisted physicians and nurses during endoscopic procedures while ensuring patient safety and comfort.
- Cleaned, disinfected, and sterilized endoscopes and surgical instruments according to strict hospital infection control standards.
- Assisted in preparation and maintenance of endoscopic equipment for procedures.
- Ensured compliance with infection control protocols during patient care and equipment handling.
Clinical Lab Assistant
2 Years- Collected blood specimens from patients using proper venipuncture and capillary techniques.
- Properly labeled, processed, and prepared laboratory specimens for testing and transport.
- Verified patient identity and ensured accurate documentation in electronic medical records.
Education
Secondary School
Medical Office Assistant Phlebotomy
GED/ Painter Apprentice
Skills
Venipuncture & Capillary Blood Collection
Specimen Handling & Laboratory Processing
Endoscopy Procedure Assistance
Instrument Sterilization & Infection Control
Patient Registration
Electronic Medical Records (EMR) Management
Appointment Scheduling & Office Administration
HIPAA Compliance & Patient Confidentiality
Clinical Documentation & Reporting
Medical Office Workflow Coordination
Supply Inventory & Equipment Maintenance
Strong Communication & Team Collaboration
Insurance verification
HIPAA compliance
Customer service
Patient registration
Patient check-in
Multitasking and organization
Registration and admissions
Phone and email etiquette
Timeline
Patient Access Representative
Arnot Health - Centralus
05.2026 - CurrentRead More
Endoscopy Technician
Arnot Health - Centralus
01.2018 - 01.2024Read More
Clinical Lab Assistant
Arnot Health - Centralus
01.2016 - 01.2018Read More
Red Rock Job Corp
GED/ Painter Apprentice
Read More
Boces
Medical Office Assistant Phlebotomy
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Towanda High School
Secondary School
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