Ramiah Hill
Broussard,LA
Summary
I am a highly motivated and committed professional with a proven history of superior performance at the individual, team, and organizational levels. With a strong ability to multitask and prioritize workloads independently while facilitating cohesive work environments. I am a detail-oriented professional looking to bring my medical background and team-building skills to a deadline driven environment. I have demonstrated exceptional interpersonal and communication skills within my workspace in order to generate professional relationships with staff and clients. I believe that due to my experience and expertise that I am an excellent candidate to join your staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ochsner Lafayette General
Lafayette, LA
07.2023 - 10.2023
- Gather medical records, financials and insurance information from patients in a timely manner and keep data organized in compliance with HIPAA
- Perform general administrative tasks, Greeting patients and caregivers, Patient registration, conduct new patient intake interviews, appointment scheduling, Verifying patient data, answering phone calls, responding to emails
Clinical Patient Access Representative
American Specialty Health
02.2023 - 07.2023
- Company Overview: Remote
- Presented care information to the patient and their family to ensure they understood the plan of care and any changes
- Prepared documents and reports to ensure that all necessary information was included in the patient's records
- Gather medical records, financials, and insurance information from patients in a timely manner, and keep data organized in compliance with HIPAA
- Acquired comprehensive knowledge of relevant insurance policies, in addition to ICD-9, ICD-10, and CPT codes
- Answered phone calls, responded to emails, and prepared comprehensive documentation to support appointment scheduling and patient billing
- Delivered exceptional customer service, with 95% patient satisfaction, answering questions with compassion and offering additional resources for follow-ups post discharge
- Remote
Sales Representative
AT&T
Lafayette, LA
08.2018 - 12.2022
- Increased sales by 100% through upsells and cross-selling of additional products and services
- Developed a sales team with a 100% retention rate
- Increased sales by 50% from the previous year
- Recruited and trained 75% new sales representatives
- Created a sales pipeline for the financial industry, increasing average revenue by 75% per month
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Communicated with customers daily, provided friendly and courteous service, and answered questions
Sales Support Representative
AT&T
Lafayette, LA
07.2017 - 07.2018
- Assist reps with sales and customers with the purchase of company products and services
- Answer inbound calls and process paperwork assigned by management
- Responsible for ordering, shipping, receiving, organizing and merchandising inventory
- Perform monthly inventory audits and reconcile discrepancies
- Resolved conflicts with customers and the management team in a professional and courteous manner
- Handled all direct support issues in a timely, professional, and courteous manner
Certified Nursing Assistant
St.Martinville Nursing Home
Saint Martinville, LA
08.2013 - 04.2014
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Educated patients on their conditions and prescribed medications
- Observed physical and emotional changes, and reported patient conditions to nurses
Education
Registered Nursing -
South Louisiana Community College
Lafayette, LA05.2027
Certified Phlebotomy Tech - Phlebotomy
Phlebotomy Training Specialists
Baton Rouge, LA03.2024
High School Diploma -
Northside High School
Lafayette, LA05.2015
Skills
- Customer service
- Communication skills
- Microsoft excel
- Microsoft office
- Administrative experience
- Leadership
- Patient Care
- HIPAA Compliance
- Venipuncture and Capillary puncture
- Blood collection and handling safety
- Patient and donor care
- Specimen preparation and integrity
- Medical records review
- Blood specimen storage
- Quality assurance and quality control
- Patient check-in
- Appointment Scheduling
- Customer Service
- Training Coordination
- Problem-Solving
- Scheduling Diagnostic Procedures
- Insurance Verification
- Patient Education
- Multitasking and Organization
- Quality Assurance
- Insurance Billing
Certification
Phlebotomy Tech Certificate
References
Angelic Bellard, Occupational Therapist, 337-945-2801
Timeline
Patient Access Representative
Ochsner Lafayette General
07.2023 - 10.2023
Clinical Patient Access Representative
American Specialty Health
02.2023 - 07.2023
Sales Representative
AT&T
08.2018 - 12.2022
Sales Support Representative
AT&T
07.2017 - 07.2018
Certified Nursing Assistant
St.Martinville Nursing Home
08.2013 - 04.2014
Registered Nursing -
South Louisiana Community College
Certified Phlebotomy Tech - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Northside High School