Tarianna Coley
Montgomery
Summary
Hi ! My name is Tarianna Coley , and I am a 22-year-old from Alabama. I have been working since I was just 14 years old, starting off as a front service clerk at Publix. As I got older, I was promoted to the role of cashier and I worked there for a total of 4 years. Unfortunately, due to the Covid pandemic, I had to leave my job as the economic downfall hit. However, I am grateful for the experience and skills I gained during my time there. At the age of 19, I became a first-time mom to my daughter, Malaysia, and it has been the most rewarding experience of my life. Despite being a young mother, I am proud to be a role model and leader for my daughter. When I'm not working or taking care of my daughter, I enjoy spending time at the park with her or indulging in my hobby of crafting and art. Along with being a mother, I am also a college graduate with a degree in biology and a licensed pharmacy technician. I am passionate about providing for my family and being a strong and independent woman.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Baptist Medical Center East
03.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Pharmacy Technician
CVS Health
03.2022 - 02.2024
- Engaged in diverse facets of the pharmacy workflow.
- Combined various medications into consolidated orders to ensure accurate dispensing.
- Ensured accuracy by thoroughly understanding different drug interactions and appropriate dosages.
- Maintained updated records of all prescription information in database.
- This step is crucial in providing safe and effective medications to our customers
- Ensured proper verification of insurance details during payment procedures.
- Played a role in providing essential medication support for customers.
- Measured and packaged medications accurately for distribution.
Customer Service Representative
Entergy
07.2021 - 01.2022
- Maintained reliable energy supply during all operational periods.
- Coordinated emergency response operations to address severe flooding conditions.
- Handled calls from individuals dealing with power outages and disaster-related issues.
- Maintained professionalism and supported the community during challenging circumstances.
- Contributed to seamless restoration efforts ensuring uninterrupted assistance for affected individuals.
Customer Service Representative
Afini
01.2020 - 06.2021
- Navigate demanding situations successfully as Verizon customer service representative, gaining fulfillment from experiences.
- Adapted efficiently to demanding call traffic without perceiving it as a challenge.
- Enjoyed frequent challenges requiring quick adaptation.
- Resolved various issues on calls with a focus on satisfying customers.
- Developed patience, empathy, and effective communication in professional interactions.
- Transformed dissatisfaction into satisfaction through effective communication and problem-solving.
Cashier
Publix
08.2015 - 12.2019
- Communicated effectively with a broad range of clientele consistently.
- Ensured smooth transactions during checkout.
- Maintained high levels of accuracy and promptness while assisting customers with transactions.
- Supported customers by carrying purchases to their vehicles.
- Supported busy parents by helping with children during shopping trips.
- Pledged to handle groceries with care and speed.
- Ensured availability of carts by retrieving them from parking lot.
- Committed to delivering outstanding service and enhancing customer satisfaction.
Education
Associate Degree In Nursing - Biology
Alabama A&M University
Normal, ALStandhope Elmore High School
Millbrook, AL03.2020
Skills
- Pharmacy Technician Experience
- Compounding Medications
- Cash Handling
- Typing
- Medical Billing
- Customer service
- Cash register
- Microsoft Office
- Bilingual
- EMR systems
- Communication skills
- Sales
- Restaurant experience
Certification
Pharmacy Technician License
Personal Information
- Age: 22
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Access Representative
Baptist Medical Center East
03.2024 - Current
Pharmacy Technician
CVS Health
03.2022 - 02.2024
Customer Service Representative
Entergy
07.2021 - 01.2022
Customer Service Representative
Afini
01.2020 - 06.2021
Cashier
Publix
08.2015 - 12.2019
Associate Degree In Nursing - Biology
Alabama A&M University
Standhope Elmore High School
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